Hello Dears, How can I see outbound call report for campaign including "Agent, Called number, time, success or failure", is it built in Cisco report? or I have to use 3rd party? Thanks in advanced,
i am unable to call the https://<fqdn>:8445/desktop/sso/token?cc_username=<agentid>&return_refresh_token=true api with my sso agent id having Error: {"errorType":"Request Forbidden","errorData":"","errorMessage":"Request could not be processed since ...
Dears,We are working on a UCCX script and we need to call a REST Web Service.One of the parameters to be passed is ($filter) and the value should be exactly as the following TicketNo eq 'xxxxxx' with 2 spaces and 2 quotes.It seems UCCX doesn't allow ...
Hello, We have a problem with uccx reports. Today no report is working (manual reports, scheduled report). In the list of the scheduled reports each day, we see the last report sent yesterday and the next one tomorrow. Has anyone encountered this inc...
I had Dialer secure communication between PG and MR PIM and Dialer and CTI with a signed certificate , same certifying entity that i am using for all system communications , but is not working between dialer and SIP Gateway (sip dialer) , however if ...
Hello community, I have received the following question from our customer: is it possible to set up Wrap-up time after self initiated call in UCCX 12.5? Thank you in advance. Regards, Merdan Aliev
error is showing when opening cisco finesse using UCCX publisher server, when opening my history gadget the following error is showing " there were issues rendering this gadget. unable to find certificate chain". but when access Finesse from the sub...
Hi There,quick question, I have my IP-IVR (UCCX) on v12.0(1) with ES4.I have added two new NTP Servers and removed two old defunct NTP servers.License MAC has changed, however when I was thinking to open case for rehosting the licenses, I see that th...
Hi, we have developed an integration with Finesse on UCCE/PCCE for monitoring real-time agent states. Our integration requires us to use a Finesse supervisor account which can monitor agents in up to 20 teams. If we have a customer with more than 20...
Customer has Finesse 12.5 running in their environment.Supervisor want to see the Live Voice CSQ Summary report but I am told they are only seeing the Snapshot option.They would like to see the Short or Long Average version, but not seeing that optio...
Can I use the same VRU connect port if I have two CVP PIM's configured on the same PG. I have tested this in lab and do not see an issue with failover but wanted to make sure. I know there are some components in ICM which needs a unique port number b...
Does anyone know Cisco ICM Internet Script Editor (ISE) v10.5 or v11.6 works when using it within a VDI Citrix, or Zen App environment? If someone could let me know, I would appreciate the help.
Odd situation that just started happening. Calls are coming in over a sip trunk, and originally land as G729. The call is transferred from the phone it lands on via CFA to a UCCX script on another cluster (connected via a SIP trunk). The call is u...
Dears, I have a UCCX 11.6 and i need to modify Voice CSQ Summary Report on the supervisor Finesse Desktop to show him only the Queue related to his team and not all Queues in this Live Data Report. Any Help Thank you
