Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi , There's a situation where i am building my custom form element in CVP12.5 call studio. IT is giving fine "initial_audio_group" and "noinput_audio_group" and "nomatch_audio_group" recordings . But the problem is once initial_audio_group is played...
uccx notification service is down, and unable to start. Due to which Finesse is out of service. could see a bug with similar behavior with no work around. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu06189 Please advise to fix this
I am trying to set up PCS for selected lines on which the call simply Queued to an agent after IVR treatment . for any incoming call there are 2 possible treatment for the call . if the caller selects to speak to an agent hence the call is queued to ...
From the 12.0 UCCE Installation Guide: The EDMT tool can also be used to migrate data from a Logger or HDS production server, to the one that has already been staged on version 12.0(1). These two-pronged upgrade steps are typically performed to reduc...
User login to finesse where the authentication happen.
We'd like to run a report that lists all the calls that were missed today. This should allow us to call these people back ASAP. The "Abandoned Call Detail Activity" report in UCCX Historical Reports only lists the calls that we not answered by agents...
Forgive the basic question, but I am fairly new to CVP coding in studio. I have an app that is prompting the caller for an extension and then a DB lookup after that to query for the agent name based off of the extension. That part works great. I nee...
We're developing a PowerBI dashboard for reporting UCCX stats and I've provided ODBC access to db_cra to our PowerBI team. They want to have the Informix OLE DB provider, but it requires running a script called coledbp.sql against sysmaster using th...
hi every body . i have some unknown incoming call on my voice gateway. this is my show runn that i planned only for incoming call (outcoming not required) St-R-CC-Dispatch#sh runnBuilding configuration...Current configuration : 1611 bytes!version 12....
Currently in Script steps we pull data (via a jdbc connection to a datasource) from a ticket system using the DB Read / DB Get steps , make them variables , then present them in the Finesse Desktop Call Variable Layout. Currently gather several pie...
We have a UCCX 11.6(2) environment with CM 11.5, and we're trying to enable silent monitoring for our contact centers. We've tried to reference this document:Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1) - Sil...
I noticed something interesting in the latest Finesse 12.5 ova Readme. Under the notes section, it now says that Disabling LRO is no longer required for ESXi. 5.0 Notes:This OVA file uses VMXNET3 type for network adapter. Disabling Large Receive Of...
HI all We have a situation that where customer is asking for critical windows patches for the contact center and steps to follow for side A and side B, but not really sure how you would know the windows critical patches for contac center, also I´ve b...
Hi All We are trying to upgrade one of our customers currently on HCS CC 10.6 agent 1000 to HCS CC 11.6. We found out the hard way , 1000 agent model is not offered anymore.based on the documentation , we really need to stage a new boxes and convert...
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