Contact Center

I'm developping a TCL script (which get some variable in the running conf, under application>service>paramspace xyz).And I want to pass those parameters to a VMXL script, located on the flash of the router. Does somebody have an example of that kinf ...

Hello everybodyWe have UCCX ver 6 and we would like to install Opsview Agent which requires to install additional package Net Framework ver 2.0.5I would like to figure out whether installing Net Framework will affect Cisco Contact Center Express or n...

Hi,We have installed the Webview with ICM 7.0. Followed the exact procedures as per the Webview installation and administration guide. The installation does not return any error in between and completed successfully.If we try to access the webview fo...

Hi,Just upgraded a customer from CCX 3.5 to 7.0 Enhanced. They claim that on their old version of CAD, they didn't need to enter a 9 (needed for an outside line) when using the make call button on CAD.I think there may have been this setting on the o...

HiIs it possible to ring the Agent extension in UCCX 7 for upto 60 seconds without making the agent "Not Ready".Thanks.

Hello,We have CRA 3.1 and we are trying to intergrate it with oracle 10i. we have a query that returns a row with 5 fields. 3 strings and 2 integers. We that have to put these values in local variables. The interger values are OK but the string value...

Am needing to have one IPCC Enh (v 4.0) CAD (v 6.1[5]) be able to handle calls from two Qs. Each Q will be associated to a sepereate line on agents phone (7940s). Presently does not allow two CADs to run at same time on one workstation. How and can t...

Has anyone managed to get this working?

HiIn UCCX 7.0, suppose the all the agents are logged out, can we have the calls coming into the queue to be diverted to a Mobile number?Thanks.

Hi,ICM 7.5CVP 7.0VXML5350CCM 6.1.3Gatekeeper (GUP)My setup is not able to land call on agent phone, the phone goes to reserved state but is not able to receive call.I assume that the ICM is reserving the call as it is showing the Label (agent phone l...

Hi,Few questions:1. Is CAD using Flexlm floating license schema?2. Does this license distiguish between agent and supervisor or do both count against the total license number in the system?3. If agent/supervisor is created, but not logged in, does th...

Hi,I am using Call Manager 6.1 and i have configured PRI fro domestic calls. so, can i get the report of all calls made by each and every extension through PRI.

I have a simple IVR configuration that works fine, but the users are asking why they see the CTI route point information during call alerting instead of the caller's caller-id. They do see the caller's caller-id after they connect, but not during al...