Contact Center

icm 7.1 - Agent re skill error

We have Contact centre enterprise 7.1And have an issue where a user tries to log onto "Cisco Unified Contact Center Enterprise Web Administration Supervisor Login for Agent Re-skilling"But when they try to log in, they get the below error message."Un...

Design consideration for UCCX

I have two voice gateways at remote location and with three agents. I also have two gateways at central location with 12 agents.the central location hosts my Call Manager and UCCX. i have G729 configured between two sites.Now Should i configure the U...

How to enable CVP Datafeed loggers for VXML Apps

Hi,Can anyone of you provide us with the detailed procedure to enable the datafeed logger for the VXML application?Thanks in advance

ICM Admin workstation proccess error

Hi All,the rtdist log of the admin workstation is showing the following message: Client at [SALIPCCACD3.ipc]/[127.0.0.1] disconnected.what could the problem be? does it affect reporting? thanks for your prompt feedback

ivr help needed

i was wondering if someone has had the same problem...we have a prety simple contact center with just 2 agents and a simple ivrwhen i dial the trigger from a cisco ip phone everything works great...if i dial in from the pstn i get the "unknown number...

Strange Behavier of Cisco Agent Desktop Integrated Browser

Hi AllI found that the integrated browser will parse number in to link as phone number, for example:<html><p>2101495039</p></html>The browse will handle 2101495039 as a linkIt should be a feature but I don't need, Can I disable it?

Report calls when agent logged out

We need to be able to use historical reporting in UCCX to show all calls from an agent extension even when agent is logged off. Agents logoff and make personal calls and then log back on. How do we track those?

Record Calls on Cisco UCCX for Remote Agents

HiIs it possible to record calls on Cisco UCCX Inbuilt Recording System for Remote Agents (connecting over VPN).Thanks.

Need Help in Scripting

I am setting up a test script where the caller will be prompted to enter 6 digits address code. For testing, we don not need to dip into the database to validate the address code. For now, I just need to collect those digits and insert it as a variab...

Sharing CVP studio Application creation/Development

Dears, I would like to know how we can share the creation (me and my colleague) of one CVP studio application on the same CVP Studio. As the TAC suggested, we should use CVS. Can anyone pinpoint a document that explains the procedure? Thanks in adva...

IVR Performance Log Application ID -1

I see a App ID that is -1, which doesn't exist as a script or application. It shows a bunch of Abandoned calls. Does anyone know what this is? CCX 3.5 (yes very old)

Skills Grid Display

I am using Express 7.0Is there a way to show in grid format all the agents Name, what skills they have and what level they have been given for that skill. Currently you have to go into each agent individually. supervisors want a quick overview page

Call consult transfer while preserving the CallerID

Hi there,I am wondering if it's possible to show the callerID of the calling party when using the call consult transfer step. It works fine with the call redirect step but then I loose the option to handle the call in case noone answers (timeout).Cur...

Global View of Active Supervisors CCX ver 5.0

How can an admin view all his active Supervisors in real time? I understand how to view all active logged in resources, but how do you discriminate to see just the supervisor desktop users logged in?

Calls come through after closing

Hello, my customer is running some report and seeing calls getting through when they are closed or during holiday. Any idea. Thanks.

Contact Center

Forum Posts

icm 7.1 - Agent re skill error

Design consideration for UCCX

How to enable CVP Datafeed loggers for VXML Apps

ICM Admin workstation proccess error

ivr help needed

Strange Behavier of Cisco Agent Desktop Integrated Browser

Report calls when agent logged out

Record Calls on Cisco UCCX for Remote Agents

Need Help in Scripting

Sharing CVP studio Application creation/Development

IVR Performance Log Application ID -1

Skills Grid Display

Call consult transfer while preserving the CallerID

Global View of Active Supervisors CCX ver 5.0

Calls come through after closing

WebexCC: Access required for Media Streaming API on Sandbox

Publish Functios is not allowed

Calabrio and Verint merging

Staying ahead in CX: Basic WFM and QM

Staying ahead in CX: The Workforce Optimization edge

I need help with Calabrio Cloud notification and who receives them

ECE APIs with CVP VXML Application

WxCC Business Hours Override

Can the fields be sorted in the UCCX Script?

UCCX Script Agent Status Resource IPCC Express