Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Voicemail.aef from Script Repositry

I am using the voicemail.aef script from the Cisco script repositry to be able to leave a voicemail in queue and have it delivered to the next available agent. I have it working fine when my license is Enhanced but it won't run when using a Standard ...


If I use a "Dequeue" step when I send someone to voicemail, do I also need to use the "Set contact info" "mark as handled"? Or does this double mark the call?

dvanzee by Explorer
  • 2 replies
  • 0 Helpful votes

Agent Desktop

The agent make a call icon. Is there anyway to keep this open on the desktop for agents to dial out with out clicking an icon? Customer is requesting this. 5.0 Premium version.

one CAD must be ready

Hi,I have IPCCX ver. 4.0(4), we need to force one cisco agent must be ready, i mean if we have 4 agents and one after the other go not ready when the last ready agent needs to go not ready the system unable the agent to go not ready because this agen...

helawamry by Beginner
  • 1 replies
  • 0 Helpful votes

ICM VRU Problem

I have installed the ICM 7.0. But I am getting following error in VRU as shown in the screen shot.I am also not able to open the third party software sybase central.Please see the attachement for errors and let me know how to solve this issue.

Resolved! CCX 4.1 License Report

Hello everybody!!!I need your help because I am working in a Call Center with UCCX 4.1 and don't know what kind of licenses we have. The question is if there is some way to get the license information, or some kind of report to know the remaining and...

Call forwarding for IPPA Agent

Hi,As one site the receptionist is using IPPA to get the calls.During lunch time she instead of logging out or being not ready, wants to forward calls to her colleague or her mobile number, but putting call forward on her phone(which is IPPA for IPCC...

UCCX custom report

I have tried to create new template using crystal report ver when i run the report using"Cisco CRS Historical Reports" client i got the error likeError #-2147206429 ,Description= Invalid TLV record. ,LastDllError= 0.i am using CRS 5.0(2....


I have a limited knowledge of IPCCX. I have installed IPCCX 5.0 and i am in need of some assistance. I need to create a script that when all operators are busy a recording is played to the next caller that "All operators are busy" and it will place t...

Contact center express Co-Resident Bundle

Hi allthe question is about CCX 4.0 co-resident installation with CM4.1.3.We whant to install CCX 4.0 bundled with CM 4.1, but we have a 2 server CM cluster, not a single server.How we can do it? How this affect the CM cluster? Best regards.

arani by Beginner
  • 7 replies
  • 0 Helpful votes