Hello,Does anyone know how IPCCX calculates the Expected Wait time for a CSQ? I get very strange results when I try to use this to notify callers what their expected wait time might be. At times, I even get a result of -1. Any help would be app...
Just wondering if it is possible to log menu option output eg. (Pressed 1 or 2 etc) to a doc or DB in order to report on their usage, any advice on how this may be achieved would be appreciated.IPCC 4.0Regards
I'm switching from a using unity for my option tree to IPCCX 5.0(2), but I'm not sure how to do a few simple functions:1) How can I build a “if you know the person's extension†type system, in unity I would have a button press go to “Caller Sy...
hi,I have a IPCC server at location A in PST. The agents are in location B in EST. When I look into the historical reports, the timezone is PST. Is there a way for me to specify timezone as EST for one specific application in IPCC?
we running uccx 5.0.2SR2 enhnaced and in one of our scripts we present the customer with a menu option (ie, to reach sales, press 1, to reach service press 2)Is there any way that if you state in your greeting 'if you know your party's extension you ...
I can't change this status in CRS!!!CTI RP- no registration and IP add unknow!!with JTAPI user all CTI ports and CTI RP association!!!I caт't understand what the problem!Help
Hi,CTIOS Agent sometimes unable to transfer the call, gets IPCC error 10109 The Number you dialed is not valid for your defined calling plan.Error code gives a description,10109 PERERR_TELDRIVE_CALLTYPENOTVALIDFORDIALPLAN 1st Level Text = 'The agent ...
There is a Cisco document on this topic as folows (http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008043af3b.shtml)However, this only applies for a Cisco IP Contact Center (IPCC) Express environment. Is there a way I...
Hi,What are steps for the restoration of crashed node?e.g. If node 2(non-publisher) crashes, then I install OS,CRS software.Further how to restore the config & DB for node2.Will the restoration be from node 1(assuming node1 is configured to take back...
I did not find this info in the SRND High-Availability or Sizing section.Could we have 2 Operation Console servers in the same CVP Setup? 2 Ops Console with the same configuration?And could we have 2 Reporting Servers, and will they automatically Sy...
I want to provide automatic outbaound calls that will play prompts for clients.Is it possible?It should be automatic scenario without agent that will play voice prompt for customer.What is the best solution for this scenario?
Hi,I have a IVR with a Menu with 4 options. Each option will have a consult transfer to one extension.If extension is busy, i am putting call on hold, and then a delay step of 20 seconds and then i remove call from hold and try to transfer again and ...
hello every,I have deployed the CAD Key strok Macro on one of our customer site. Now the problem we are facing, key strokes are working on some Agent machines not on all Agent machines. Any one have idea
in the RTCSQsSummary tables values like Average wait time, Average Talk time etc are stores initially has integers. Does any one one how cisco covert these number in the the format 0:00:00 that is listed as ConVAvergaeWaittime or ConvAvgTalkTime
