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Hi, dear all experts.I was unable to view the Tools Console from the Cisco EIM/WIM 4.2(5a) system. I couldn't see this console neither when I logged on to the default partition nor the system partition.I would highly appreciate any advice and comment...
hi,anyone know how i remove agents who have left the organisation from appearing in historical reporting?For example say i am running an agent detail report sorted by agent name with the agent name as the filter parameter. At the moment all agents wh...
Even though I'm in the field of cisco call manager field for 1 year, I'm new to contact center. So please help me to find the proper Resource for contact center for selfstudy. You guys here, are the experts so please help me.
Hi,Is it possible to get the Ready or Not Ready status of the agent in CAD ?I have a line of a script which attempts to get the value of the status:agentState = Get Reporting Statistic (State[agent]) from Resource IPCC Express)if (agentState == "Read...
Can someone tell me if this is possible? I have a supervisor who wants his agents to record a personal greeting to be played before receiving a call from the queue. The way the agents only needs to say can I help you. Instead of the usually greeti...
CCM 4.1(3) with CRS 4.0(4)I have a single agent defined on a CSQ, the agent is in ready mode but as soon as a call goes into the queue the agent is set to Not-Ready mode, the call is keep on the queue and if the agent tries to go to Ready mode, it is...
hello I need to know why I get this message:Exceptionnull; nested exception is:java.io.IOExceptionand create xml document step I have this:com.cisco.wf.steps.io.XMLDocumentcom.cisco.wf.steps.io.XMLDocument@0Anyone can help me?
Requesting tips on anyone that has performed a CRS upgrade. This is my first time performing this.Is there an installation guide or document that would be helpful.Thanks
Currently script designed as below on the high-level perspective;Accept - Menu - Hold.Prompt - Select Resource1) If the caller drop at Menu (before entering selections), its considered abandoned without CSQs and Agent Name (from HR).2) If the caller ...
On the Cisco CAD, users are able to input digits using the upper keys for figures 0-9 from their pc keyboard and then dial, but users can not use the actual key pad on the CAD? Nothing appears?
Dear all,I have a plan for each customer have an distributor.They can use the ICMDBA command to backup or expand their ICM database. But when I try to use it, it is very risky because they can see all database on the same domain (include ICM Logger a...
In the SRND it looks like its 200ms but not very clear. I have a design where UCCE and CVP will be in the US. In India, there is a site that will have a local CM cluster so a local CM/CTIos CM PG. It will also have a local VXML Gateway. Customer ...
