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Does anybody know if there is a Cisco CCB solution when moving to an SBC versus an Ingress/VXML combo gateway where the stock Cisco .tcl scripts and configuration reside for CCB to work? We are moving to an Audiocodes SBC and will no longer be using ...

Hi All, I use a few SQL queries against AWDB and the HDS already for some basic troubleshooting but Im stumped on building one that could potentially be very useful. Does anyone have anything that would/could show an Agents historical Skillset (curre...

Hello everyone, I've got a deployment with Standard (Enhanced ) agents only through flex licenses. I made a mistake of creating a supervisor and testing the login and since then my licenses are showing as out of compliance. I have since removed the s...

e-pudge by Level 1
  • 3489 Views
  • 10 replies
  • 0 Helpful votes

Hello All. Perhaps some of you were affected recently by the LUMEN toll free number outage last week. We were more reactive than I would like to be and didn't receive notification until about 20 minutes after calls stopped coming in. I wondered the b...

We have moved all the agents to UCCX 12.5 recently and getting this error on UCCX server. Can you please confirm if any other licenses have to be moved from old version. Attached is the license information from both 11.5 and 12.5 versions.  

Hi, Infra team indicating that Red Hat Enterprise Linux OS version 6 is in end of support and  all cisco applications like Finesse,CUIC,LDS,CUCM running on Red Hat Enterprise Linux 6 (64-bit) and is upgrading to RHEL 7 or 8  supported ?

Hello, can you help me to create body for post request. I need to put some variables into the body of request. I put everything together with SetValue elemen, and its almost ok, but there is no coma between objects in request))    PS On the firsy scr...

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nullpak by Level 1
  • 993 Views
  • 2 replies
  • 0 Helpful votes

Hello, I am trying to identify external calling numbers within a script using the Set Enterprise Call Info step. I have used this successfully to send calling number ANI info to agents in Finesse. I would like to use this in tandem with a If/then sta...

I had an issue with LD in my lab PCCE 12.5 so i started deleting the LD reports and definitions so i can reset the LD through CLI. But in the lab when i run the command, i get the following error. admin:set live-data cuic-datasource demo.lab.com 8444...

Hi Guys,Currently, I'm having trouble replicating historical datastores since some data related to time in CUIC isn't being replica between uccx-pub and uccx-sub (eg ring time, talk time in Detailed Call CSQ Agent Report) I'm torn between restarting ...

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nganvt by Level 1
  • 1959 Views
  • 1 replies
  • 0 Helpful votes