Dear all, Any notice about add the "whisper coaching" feature natively to the Finesse interface in UCCX? Currently only support "Silent Monitoring" and "Barge-In" but a lot of customers need this other typical function. I know that this feature is s...
Forum Posts
I have a User who is using Finesse 11.6 from VPN and she is using a CIPC, as soon as the call comes it gets terminated, and the status goes from Ready to Not-Ready. This issue happens only when she is connected over VPN over any network provider. It ...
I have two workspace for agent.the UCCE and CVP 12.6 is deploy in Datacenter,the vvb and voice gateway in workspace.now i want from workspace 1 gateway incoming the ICM's call only to workspace 1 VVP play prompt. i config the network vru label with 0...
Resolved! CVP call studio script with VVB
hi everyone in my demo , i install UCCE 12.6 and CVP 12.6 and VVB 12.6 now the call can call in the ICM but caller hear the error prompt. next is my config: in my ICM script i use a "set variable" module to set : concatenate("application=SGIN;callid=...
Hi, Expert. I have some issue with my CVP server, all services is running but we cant access the oamp or noamp and this is impact to SPOG page in license management, i can't open the license page. i have some error from log operation console, %CVP_12...
CUCM requires restarting Tomcat service after uploading new CA signed tomcat certificate. But it seems different for UCCX where it is asking to restart the full system. Just wondering what could be the reason behind that. Can anyone help? Just to und...
Hello team, I want to create a script to collect unanswered calls and make a callback to the customer again. Any suggestion to do that? UCCX 12.5CUCM 12.5
I'm hoping that someone can help me understand the output from the Detailed Call by Call CDDR Report. In the example below an agent transferred a call another agent. My questions are, is there a way to see how long the customer was on hold after the ...
Can we create agent statistics dashboard using CUIC?or do we need to do depend on third party solution for this? We want something similar to as attachedUCCX Version 11.6(1) Build 11.6.1.10000.51
hi, I have another team (Dev) trying to integrate their application (Tableau) with our UCCX to get access to the DB for reporting. I provided for them the uccxhruser password but it wasn't enough, they need information about the DB, type, port...etc...
Resolved! CCX upgrade 12.0 to 12.5
I see we need to increase RAM to 20GB for our 400 agents.There is also mention of losing certificate CA's for our privately signed certs. Is that just a matter of copying the CA's from the server and reinstalling post-upgrade?Is there anything else I...
For v12.5 CCE, how are the flex seat licenses allocated? Is this solely based on concurrent agents logged in or does it include port usage as well? I ask as our "In Use" number in CSSM doesn't seem to match anywhere close to max concurrent agents lo...
Hello,I want to know for a new UCCX 12.5 deployment, from where can we order the Cisco Compliance Recording (CR), Advanced Quality Manager (AQM) licenses ? As we do not find the SKU related to this licenses. also can we combine the deployment CR a...
Hi All I Having issue on CUIC 12.6 "Session Limit Reached", everyone know where the configuration for the limit session?? the issue if more 2 user to access CUIC.
Resolved! UCCE and CVP 12.6 install
hii want install the UCCE 12.6 and CVP 12.6 ,but i download the file from Cisco.com https://software.cisco.com/download/home/268439622/type/280840583/release/12.6(1)https://software.cisco.com/download/home/270563413/type/280840592/release/12.6(1) the...
