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Dears Cisco supportGood dayI tried to install language package for my Cisco Unity Express but it stucked at linux base after rebooting. here are the outputs:EB43DBG: rebootInitializing memory. Please wait. 256 MB SDRAM detectedBIOS Version: SM 02.0...

Hi,Can anybody highlight, what are the PROS and CONS of using CAD over IPPA?I have IPCCX6.0 Prem version with CCM 4.3 and Unity Unif Messaging integrated with Lotus notes.2)Do I need to setup port spanning on the Access layer switch for CAD and not f...

I have an IPCC Express

Hello everyone. I am brand new to the forums here and Cisco in general. I was hoping to gain some insight about the way data is passed from a CCX based call/queue to the CAD. My general issue is this:I am trying to pull info from a datasource based o...

Hi,I am implementing an IVR script, which needs to call out and announce a prompt to the called party( I m using place call function).Is it possible using IVR/CRS scripting to generate tie a CLID with the outgoing call.ORtaking any help of CCM confgu...

A customer of mine is running IPCCX 5.x with several queues. He is running CUCM BE 6.x as PBX. For 7x24h support to his customers he likes, that it is possible to reroute all calls (which are normally terminated on a queue in IPCCX during the busines...

Hi,For an IPIVR5.0 servr with HA, is it possible to reserve 5 sessions/IVR ports for incoming calls and rest for outgoing calls.If yes how?What config is required?Thanks

Hi,There's a Call Result returned by the Outbound Option (the dialer) which has value of 7 and it means "Number not allocated". There's also code L which also means: "Number not allocated (this record will never be called again)"What does Not Alloca...

Greetings,To prevent users from calling CTI Ports I have created a separate partion for all of the UCCX numbers. We will call this partition UCCX-PT. All of my user extensions reside in a Line1 partition called Line1-PT. I created two Calling Sear...

Does anyone have any experience trying to setup an agent pre-announcement with UCC Enterprise and CVP? The idea is to have an agent specific prompt played to the caller as soon as a call is transferred to an agent.

dear all, I deployed my ICM 7.0 System with two Sides (A&B). As the high available requirement, I setup duplex AWs & Roggers. But, when I disable the A Side Rogger, both AW Sides can not work, Console Windows prompt that each Side AW can not connec...

I would like to move AgentLogout table data and AgentSkillgroupLogout table data to hds database.Is it possible to move the data manualy from logger to hds database?

I have Adminworkstation side A and Side B. These two are not synchronized.It shows the error at event viewer "Synchronizer is unable to establish connection to peer".i have ICM - 7.2, CUCM - 6.2If anyone knows please suggest the activity to resolve t...