Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Using the Email of Scripting

Hello,I am trying to program the email section of the scripting for IVR 5.0 for it to send mail by default to an email address when a client goes to that option.I cant seems to change the contact from null to the email address.I need assistance in pr...

kingsleyn by Beginner
  • 1 replies
  • 0 Helpful votes

CFWNA from Connected Step?

Hi,Is it possible to build a script with a call forward no answer function when the call is in the connected state ringing an agent extension and the "Agent State after Ring No answer" on the server is set to Ready? We have a Helpdesk environment whe...

UCCX5.0, how to external db integration

I added external db into 'system DSN' and also configure the name onto 'exterprise datbase subsystem configuraiotn' but i cannot get the 'data source name' from 'db read' script when i press 'reflesh database schema'. it shows properly when i confiur...

cjrchoi11 by Beginner
  • 3 replies
  • 0 Helpful votes

Failure to Synchronize Directory Services

Can anyone give me a document, which describes what to start looking at when CM cannot replicate its DS DB to IPCC? (4.0.5build40)Within my Cisco Desktop Administrator, I have already tried the "Synchronize Directory Services" option, which runs succ...

dvanzee by Explorer
  • 1 replies
  • 0 Helpful votes

Domain manager in ICM

hope someone can help please?I'm setting up a lab using vmware and have a sprawler at ICM713 in a Domain have a second Domain controller and there is a two way transitive trust between the domains (which I have verifi...

IP-IVR getting alarm messages

Hi Good Day,the status of my IP IVR now is OK-normal operation, but i recieving bad messages from his event viewer saying " The server was unable to allocate from the system non-paged pools because the pool was empty"event ID: 2019can you help me wha...

"HTTP Action" not happening

Hello all,I used HTTP action many times before but I cant seem to work it now on a new contact center site of IPCCE.Nothing fancy, I just try to send a web page with no parameters during the ringing event, the workflow is set on the agent, the previe...

Bozzy2008 by Beginner
  • 3 replies
  • 0 Helpful votes

Supervisor Desktop

Hi,For IPCC Enterprise 6.0 running CTIOS, does anyone know if there is a way to easily display the Agent Name in the Name field in the CTIOS Supervisor Desktop? This field (Name) remains blank Thanks.

garg.atul by Beginner
  • 6 replies
  • 0 Helpful votes