Hi,We have IPCCX 4.0(4) with service level and percentage 60, 70 respectively, can we configure alram to be sent or appear at the supervisor in case the call in queue exceed the service level or thershold , like the agent desktop.
Hi,We have IPCCX 4.0(4) with service level and percentage 60, 70 respectively, can we configure alram to be sent or appear at the supervisor in case the call in queue exceed the service level or thershold , like the agent desktop.
I am not able to add CVP in cisco callmanger as voice gateway. I added the CVP as H.232 gateway but still the status is unknow. Please help me out how to solve this problem. I have restart CVP and CCM but still i m getting status unknow.I have made t...
Hi,I have IPCCX 4.0(4), can i disbale the agent(CAD) to close the line during the call with customer from the phone. Regards
1. Is it possible to find the oubound calls which is dialed directly from IP phone? If so where it is stored?2. Is it possible to find the outbound calls which is dialed from agent desktop? If so where it is stored?So we actually need the TOTAL outbo...
I've got a strange issue occurring. When an agent transfers a call to a route point for a different queue the IPIVR repeats the same wav file over and over, even though it should be playing different wave files. The IVR script also contains a Get D...
Hello I need to know how to do debug in a call subflow it have variable within of script main. the call subflow receive a one variable of script main.how do I am able to debugear the callsubflow without running the main scrip?
I am licensed for 75 IPCC Enhanced agents, is there any way of telling how many are used at any one time as I get a licensing error on trying to log into CAD
Hi there,people are asking me if is it possible to keep the agent in ready state while the CAD is open...Is it possible ?Thanks.Andrei.
Dear ExpertsI create my own script but a little help needed from you that we have scenario of timeout of input from a caller that if caller doesnt input any button it replay the menu prompt but an integrated voice that says " Are You Still there " pl...
I have a customer that the supervisors what to only run reports for the agents they control. Is there a way I can do this.Right now when they run them they are global.
1.Is it possible to find the oubound calls which is dialed directly from IP phone? If so where it is stored? 2. Is it possible to find the outbound calls which is dialed from agent desktop? If so where it is stored? So we actually need the TOTAL outb...
Hello Experts,I am trying to configure IPCC for the first time and I am having issues with the configuration.The current problem is that after installing the server with the proper license and creating the jtapi subsystem and triggers. If I call the ...
Hi Friends,I am new to IPCCX/IPIVR scripting and having difficulties for scripting.Can anybody suggest me what is the official way of getting help on scripting?Cisco PArtner helpline suggested me to subscribe to "Cisco Developer Support Central" as p...
Hi,is it possible to run the Historical Reporting Client over a vpn connection?I tried it, but I always get the message, that the client could not connect to the database. Error 5051.I can login on the uccx server over the vpn connection.Thanks for h...
We can't view any report from Real Time Reporting. It shows status: Not connected.CRS RTR subsystem is UP and running. IPCCX 5.0(1).
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