I am using the voicemail.aef script from the Cisco script repositry to be able to leave a voicemail in queue and have it delivered to the next available agent. I have it working fine when my license is Enhanced but it won't run when using a Standard ...
Dialer has list of calls. Agent gets notification to accept call on phone (soft key?). After accepting the call, call should get established however this is failing. Once a phone is in this status it keeps on failing.Administrator moves the phone to ...
If I use a "Dequeue" step when I send someone to voicemail, do I also need to use the "Set contact info" "mark as handled"? Or does this double mark the call?
The agent make a call icon. Is there anyway to keep this open on the desktop for agents to dial out with out clicking an icon? Customer is requesting this. 5.0 Premium version.
Hi,I have IPCCX ver. 4.0(4), we need to force one cisco agent must be ready, i mean if we have 4 agents and one after the other go not ready when the last ready agent needs to go not ready the system unable the agent to go not ready because this agen...
I have installed the ICM 7.0. But I am getting following error in VRU as shown in the screen shot.I am also not able to open the third party software sybase central.Please see the attachement for errors and let me know how to solve this issue.
Hello everybody!!!I need your help because I am working in a Call Center with UCCX 4.1 and don't know what kind of licenses we have. The question is if there is some way to get the license information, or some kind of report to know the remaining and...
Hi,As one site the receptionist is using IPPA to get the calls.During lunch time she instead of logging out or being not ready, wants to forward calls to her colleague or her mobile number, but putting call forward on her phone(which is IPPA for IPCC...
I have tried to create new template using crystal report ver 12.0.0.683. when i run the report using"Cisco CRS Historical Reports" client i got the error likeError #-2147206429 ,Description= Invalid TLV record. ,LastDllError= 0.i am using CRS 5.0(2....
I have a limited knowledge of IPCCX. I have installed IPCCX 5.0 and i am in need of some assistance. I need to create a script that when all operators are busy a recording is played to the next caller that "All operators are busy" and it will place t...
Hello everybody.A customer needs to install Cisco Agent Desktop (CAD) and Cisco Supervisor Agent Desktop (CSD) on Windows XP Service Pack 3 (SP 3).I know both applications are able for Window XP SP2, of course the customer is having problem with wind...
Hi allthe question is about CCX 4.0 co-resident installation with CM4.1.3.We whant to install CCX 4.0 bundled with CM 4.1, but we have a 2 server CM cluster, not a single server.How we can do it? How this affect the CM cluster? Best regards.
Dear All,We are in the process to implement UCCX on 7825H2 server, however when i checked the media, i found that "HP Servers Cisco IP telephony Server OS 2003.1.2 Installation & Recovery DVD I" is not there in the box.I understand that normal proces...
