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If my costumer have a solution witch CCX5.0 Standard with 10 agent in the packaged with the CAD, and now the costumer wants to add on another 10 agent, he orders the re-packaged. The costumber will have a problem with the installation of this 10 n...

Does anyone know how to make CTIOS toolkit agent 7.2.3 work on Vista? Customer gets JRE errors upon install. Is there any version of CTIOS tool kit agent compatible with vista? Thanks

Hello all,Has anyone deploy IPCC enterprise to support DR ? if so, please share your exprience on your deployment !!!I am having a hard time getting my IPCC environment to work as design. I have a duplexed IPCC 6.0 enterprise environment with side A ...

We need to apply the Daylight Saving Time for ICM Ver7.2, CVP Ver4.0 servers. Will it impact If I update this patch on these cisco servers? OR Shall I update these patch without any issue?

Hi,We have IPCCX 4.0(4) with service level and percentage 60, 70 respectively, can we configure alram to be sent or appear at the supervisor in case the call in queue exceed the service level or thershold , like the agent desktop.

I am not able to add CVP in cisco callmanger as voice gateway. I added the CVP as H.232 gateway but still the status is unknow. Please help me out how to solve this problem. I have restart CVP and CCM but still i m getting status unknow.I have made t...

Hi,I have IPCCX 4.0(4), can i disbale the agent(CAD) to close the line during the call with customer from the phone. Regards

1. Is it possible to find the oubound calls which is dialed directly from IP phone? If so where it is stored?2. Is it possible to find the outbound calls which is dialed from agent desktop? If so where it is stored?So we actually need the TOTAL outbo...

I've got a strange issue occurring. When an agent transfers a call to a route point for a different queue the IPIVR repeats the same wav file over and over, even though it should be playing different wave files. The IVR script also contains a Get D...

I am licensed for 75 IPCC Enhanced agents, is there any way of telling how many are used at any one time as I get a licensing error on trying to log into CAD

Dear ExpertsI create my own script but a little help needed from you that we have scenario of timeout of input from a caller that if caller doesnt input any button it replay the menu prompt but an integrated voice that says " Are You Still there " pl...

I have a customer that the supervisors what to only run reports for the agents they control. Is there a way I can do this.Right now when they run them they are global.

1.Is it possible to find the oubound calls which is dialed directly from IP phone? If so where it is stored? 2. Is it possible to find the outbound calls which is dialed from agent desktop? If so where it is stored? So we actually need the TOTAL outb...