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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Contact Center and Voice Recognition Codec

Guys,i have a system running with CCM 5.X and Contact Center Premium 5.x. ALL are running G729 - reason being some initial voice quality issues on the LAN with 711, did all updates andfirmware updates on the phones, QOS was configured properly but st...

a.gooding by Contributor
  • 295 Views
  • 2 replies
  • 0 Helpful votes

IPCC 4.0 and TTS Realspeak 4.0

I installed TTS software and configured MRCP TTS Provider on IPCC succesfully (the provider is "In Service" and the server is "Reachable"); but the command "Create TTS Prompt" doesn't work on IPCC script.Any idea about what is wrong? Thanks in advanc...

Resolved! Creating IPCCX script

We have a customer deployment of IPCC Express 5.0 with Call Manager 5.XWe are trying to create a script where we have to manage agents with 3 different skill sets, lets say Skill A, B and C. Each agent has all the 3 skills A, B and C but with differe...

agup by Beginner
  • 295 Views
  • 3 replies
  • 0 Helpful votes

urgent required

sorry i am new in contact center i need to know if the cisco agent desktop software work with specific type of ip phones or it work with any ip phone model .second please i need any refrence that i can start from it to deploy contact center solution

Historical Reports

If I run the Agent Detail Report for a specific ICD queue I get the number of calls that have been answered by the agents for a set queue. If I them run the Common skill contact service queue activity to get a summary of all the calls presented follo...

neilplatt by Beginner
  • 260 Views
  • 1 replies
  • 0 Helpful votes

UCCX 5.0 issues (CSD & HR problems)

Hi,We have some problems with this software version:1. Queue stats are not shown in CSD, but all the rest information does.2. Some Historical Reports can not be used because of XML problems, but they are the default ones.Does anybody know why they ar...

c-pinilla by Beginner
  • 260 Views
  • 2 replies
  • 0 Helpful votes

User Variable as a parameter

First I am new to the CRS Script editor so this may have an obvious answer but.... When I create a user variable and set it as a parameter it isn't showing up within the Scipt Application. All the other variables that I create (prompt,text, etc) an...

izackvail by Beginner
  • 357 Views
  • 2 replies
  • 0 Helpful votes