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Hi,This is Vikram from Servion,We have configured the EIM application at out CU site and need some help in configuring some business logic in that like,1 If the mail is not responded within 15 min the how it will forwarded to one level above.2 escall...

Hi,Is is possible to get "Dial number as Entered checkbox" Ticked always(by registry change on the CAD PC or by any other method?),so that we don't have to tick it everytime while making a outgoing call.

I use Java, Axis 1.4, together with AXLAPI.wsdl and AXLSoap.xsd to generate the codes for CCM web services.When I try to use the AXLPort.addPhone() method to add a new phone into CCM6.0 or CCM6.1, the following error occurs:faultDetail: {http://www....

Hello, When I try to run the Cisco Agent Desktop in an agent PC, shows the following error message: "The License and resource manager may be down". But in IPCX the Cisco License Desktop and Resource Manager service is activated. I have already activa...

The IPCC express version used in the UCCX exam 642-164 is not posted in the exam requirement. I read through some previous posts and I am still unclear whether it is 4.x or 5.x. If some one has the answer to this kindly post a reponse.

I am using IPCC 7.1 with CVP 3.1 and cti agent desktop, I would like to know the number of calls per agent which abandoned in ring, as well as who hanged up the line the agent or the customer

Hi,Sorry, I am new to IPCCX scripting.I noted for all calls the customer hangs up/puts the phone doen in IVR, it shows as abandoned in "Application performance analysis" report.Is this the default nature?And not a problem?Thanks

Hello,I use UCCX 5.0 with CUCM 6.2. This is new installation. CAD can't connect to LDAP server. When I open CAD, the following message is appeared: "The License and Resource Manages may be down".CAD Log:VERSION INFO: LDAPClientDLL.dll: Product <Cisco...

Hi,i have installed cucm 6.0 on vmware for the home lab and it has DLU of 100000 and node license for 8 nodes. I tried to activate and start all teh services on teh Pub but the callmanager and tftp services keep restarting.help will b much appreciate...

I am using a DB Read statement to call a stored procedure in an oracle database from a simple test script, but getting a sql error everytime. Is there any way to find out what the sql error is?The select statement looks like SELECT ROP_USER.SHE_VALI...

How do I change the Heartbeat values for the CTI OS?

Getting error message "The License and Resource Manager may be down. Please talk to your Administrator". Any ideas please?