Hi,Currently I am doing a project in IP IVR 5.0. Can someone please provide me the guidelines to follow when developing a speech application in IP IVR?Thanks in advance,
Hi,This is Vikram from Servion and I am facing problem in setting personal with customized application.We are doing test with two applications1 Cisco out of box-In this personalized callbacks are getting set and also getting populated in both tables....
We are using UCCX Premium 5.0.2 database functionality. We have tested to do normal DB Read and use select statement and it's fine. However, when I tried to use store procedures function by the following query. exec sp_name $param1 , $param2 , $param...
Hey,I have a little problem that keeps comming up now and then in my CC.I am running Hosted edition.On some Ext. when agents login to cti agent desktop,the agent is immediately taken to reserved state once they click on ready button.Calls are routed ...
CVP Call Server 4.02CVP VXML Server 4.02I try to activate the VXML Server as follow:1) Access to http://IP:PORT/CVP/Licensing2) Enter username=admin, password=passwordThen, following the documentation, I will have to enter the InstallationKey corresp...
On one PG of side A, following errors in event log were found-----------------------------------------------Client:CTIOSServer Object:10.100.36.26 Error Event Report: CTIOS Server "pg1": Communication with CTIOS Server: "10.100.36.26" has failed.Inva...
Guys, Basically on one side of the WAN when agent gets transfered a call from Queue and they are on this particular side of the WAN. The CAD and phone rings and when they try and answer it they get in CAD 'Requested Operation Failed'. In CTIOS I ...
Hello to everyone!I have to upgrade a CCM 5.0.4.1000-1 to 5.1.3.4000-4.Since I have an IPCC Express 4.5(1), I have read (on the Cisco Customer Response Solutions (CRS) Software and Hardware Compatibility Guide) that I have to upgrade it to 4.5(2) for...
Hi,We are planning to write an application which will get the number of pending contacts for each campaign in ICM. to get this information which table i can use. I need to do hourly polling on the information. Once i get the number of pending contact...
Hi, I've and issue when use a Cisco AS5350 with IOS 12.4.(15)T7scenario: PSTN --> AS5350 --> CM 4.1(3) --> IPCC Express Premium 4.0(4)(the call fail to complete)If upgrade the IOS of AS5350 to 12.4(10) calls complete fine.Is there any special configu...
Hello,I am having issues with webview reporting for a particular service. I have added the skillgroup to the service but when I try to view the reports I can see only the headers. But I can see reports for other services without any problems.We are u...
Hi,This is my first attempt at installing a patch on IPCC Express. We are currrently running 4.0(5)SR1 and because of a memory leak we are looking at going to SR2. We are running HA. Has anyone applied this patch? If so did you have any issues? Thank...
I have to deploy the contact center in a pre existing network.So do i need to the change the ios version on the existing switches and routersIs there is any list which gives this support like switch model and ios image needed for voip deployment
