Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,I have just installed IPCC express 4.0.4.I have added supervisors to the system.When I login to the supervisor webpage the credentials work and I am able to dwonload the supervisor dektop.However after installation, I amunable to loggin. I get the...
Hi All;I have an ODBC Gateway node in my script, I need to know what the variable7 value is coming when doing the call from specific telephone number, how can I see it?RegardsBilal
I am getting the folowing errorsThe process Scheduler\ReportScheduler.exe failed to start. Please check the log files for more details.or The process CiscoAppReports.exe failed to start. Please check the logs for more details.
Hi,I have setup a CRS cluster using IPCC Express 4.(0)4Build 140I created my propmts which I did put in the prompt directory of the crs editor.However when I dial into the CTI route point, The prompts wont play. All I hear is "hello are you still the...
Does anyone have a technique to determine which Call Sublfow is causing an applicaiton to fail on loading, this happens due to an invalid destination field in the input/output fields?It takes a while to find this manually by deleting code and reloadi...
Hi all,Got a customer with a Co-Res CM/IPCC deployment, versions to follow, who had to reboot their pub/crs and when it came back up only one out of five agents could login.The others got the "The maximum number of licenses has been exceeded", during...
Hi,Attached is the sample script that I have been using to test my application which is written using CTI OS API's. However, I am unable to capture the OnCallQueuedEvent and OnCallDequeuedEvent. This might sound like an application dev question. But ...
I have a script that has selections 1, 2, 3 for dfferent queues and it works as intended from 7am until 7pm. After 7pm selection 1 works but selection 2 and 3 play our closed message but we don't close until 11pm. I do not find any reference to "Time...
Hye guys i have some quries please update me if anyone knows about itThere is my scenario.In my CCM 5.1 i have around 10 to 15 Partitions and CSS and Route Pattern accordingly. I have around 2 PRIs for calling.I just want to know how we restrict chan...
Hi,Does any one know any good video training material on IPCC scripting.I need to get some work done and I need good training resource. I have the cisco scripting development guide.
Guys,we currently have a CCM5.X deployed using G729 codec throughout (Lan and Wan). we are going to now place UCCX 5.0 onto the network. now we have configured it accordingly and its working, when using the G729 codec. if i change to the G711 it does...
Is there any method other than restarting the CRS Engine to clear a call stuck in queue?
How can I find (real-time if possible) how many agent/supervisor licenses are in use? The license page only shows how many seats we have but not how many agents/supervisors are logged in. Also, is there a way to find out the maximum number of agent...
Running IPPC Enterprise 7.X, CAD and 7941's at the agent desk. It looks like some agents have figured out an easy loophole in the system. When logged into CAD and awaiting inbound call to be served to them, all they do is simply go off-hook on the 7...
Hi guysi have this problem with our contact center Agents. They keeping switching to Reserved and Not Ready State and because of this calls to the Agents often get dropped or remain on queue. Any help on this will be appreciated.Sunny
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