Resolved! post call survey 10.6
Team, Can you advise me how can we set up post call survey in 10.6 or If any documentation is available that would be great. I need the detailed info how to set it up and what options do we have.
Forum Posts
Hello,I created a new application in CCX and reused a script from another application for the call flow. My problem is that in the new one I created, it's using the computer voice of "Please hold, your call is important to us", along with our custom ...
Resolved! ECE 11.6 Data definitions
Greetings,I'm going to start out with that I'm not the IT guy(s) in my company, I'm the low level powerbi report builder for our call center. So alot of the technical stuff I may not know.What I'm looking for is some sort of definition guide to the ...
I need to know is there any way to read/write .aef file in java with out cisco ccx editor. Is .aef is cisco property or we can play with it. Any help is much appreciated.
The supervisor notices that when an agent logs in, team data>the login duration (since midnight) starts from -1 min, not from zero.UCCX 12.5
Hi, Someone successfully deployed Finesse as an application (PWA) ? I used the option 'Install this website as an app' but now I need to deployed it. I really like the fact that is have it's own icon but I'm newb in this, I tried to create a .manifes...
Hello! I have a call flow that involves a local SG, then calls are queued to the regional SG and the network wide SG. Agents are assigned their local SG, the regional, and the network wide. There is a single call type, so all the queue data is con...
Dear, We have performed an UCCX upgrade from version 11.6.1 to 12.5SU1. Customer would like improve the agent experience and include some webpage on Finesse layout. We have take embeddedWebAppSampleGadget (with the right URL also try with https://ww...
When calls are made from certain numbers to our service desk department, caller is able to get through with some of the options but call gets dropped when the press other options? Anyone have any thoughts or exp
Resolved! RONA and Not Ready Codes
Hey everyone. I have two separate questions which are not necessarily related. I am using UCCE 11.6 and had the following questions posed to me: 1) If an agent forcefully ignores a call is it considered a RONA? I feel like that is a yes, however wh...
I have configured the Main Script and Post CallTreatment.Cisco Cotact, Other Collaboration ApplicationsI am successfully triggering the PCT with trigger stored in ECC Variable. but then the call is dropped with distorted voice within 3 to 4 sec. any ...
The first Get Digit step does not always recognize DTMF tones. If I enter the digits numerous times, it will finally recognize them. Other times, it recognizes on the first attempt. Step is using the # as a terminator.Other Get Digit steps in this sc...
Resolved! Voice CSQ Summary Report shows bad data
Hi, I'm experiencing pretty weird data in the CUIC "Voice CSQ Agent Detail Report". In particular, I have 1 agent reported as in "not-ready" status, but the connected agents are 0! The number of connected agents (i.e., 0) is correct (I've also doubl...
We are seeing a lot of agent states of Not Ready - Phone Working. From the manual, it says that this means the following: The system issues this reason code when the agent’s phone comes up after it has been through a Phone Down state. The agents...
Hello GuysI've an issue with UCCE 12.5 Dialer in IVR Campaigns, when a contact is imported in the dialer list, the dialer call the customer and if the customer waited too long to answer the call and then he answered it, once he answer, the call get d...
