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We have IPCC Express CRA 3.5(2) versionRight now the reporting software - Cisco CRA Historical Reports - has the target service level set at 40 seconds. how can we would go about changing that to 30 seconds?

agup by Level 1
  • 411 Views
  • 2 replies
  • 0 Helpful votes

I cannot get into Post Insatll on CAD anymore it just keeps poping up messages that says 'error connecting to directory services'. I can log into Desktop Administrator and it fails on a synchronize DIrectory as well. Where is it getting this 'ldap ...

Hi I am having trouble using Create Language prompt in CRS editor.I have two concatenated prompts in 2 different languages.Now depending on language either prompt should be played.But in my case only EN prompt is played even if JP language is selecte...

shrutid22 by Level 1
  • 426 Views
  • 2 replies
  • 0 Helpful votes

Hi all,I've a problem uploading the CRS script from the administration page, the CRS version is 4.0(4). When I use the "upload new script" link under the Scirp Management page, after the script selection and after the UPLOAD button pression I get the...

=====================Question #1Create URL Document stepThe following is from the programming guide.In the URL text field, enter the following URL:“http://127.0.0.1:8080/getquote”This URL is composed of the following three parts:• The IP addres...

rajan-sbc by Level 1
  • 555 Views
  • 1 replies
  • 0 Helpful votes

Hi,We have the UCCX 5.0 in the central office.Also,we have CCM 5.1 in the central office.The branch office has an avaya phone system integrated with the CCM using H.323?Branch office users are complaining that the volume (decibel) level of the UCCX p...

araffill by Level 1
  • 600 Views
  • 2 replies
  • 0 Helpful votes

Hi there, two MOH questions.First, I believe with UCCX it's possible to announce the expected wait time? How does that work with MOH? Does it just periodically announce the wait time on top of MOH?Also, anybody have any examples of external MOH sou...

Hi All We have a requirement from a customer on which we are working on now.The want the prefix number of the ani to be checked before routing the call.The db which MS sql is in place n we have integrated that to the ipcc 7.2.I do a db lookup an...

Is there a set of discovery templates and guidelines for IPCC enterprise? Looking for reference templates used in call flow, work flow discovery. I remember seeing some documents but not able to locate on the cisco site.

rajan-sbc by Level 1
  • 446 Views
  • 1 replies
  • 0 Helpful votes

Hi everyone,I am meeting a problem when using the dequeue step. On the real time stats (CSD), I see calls remaining in queue even after dequeuing them.I am actually using CSQ (no agents for that queue) for reporting and what I do is the following:1-s...