Contact Center

Hi All;The Group ID in the "JTAPI Call Control Group" Configuration must be same as the ID of the trunk group at the ICM configuration for the translation route that will be used with the VRU?Any advise?RegardsBilal

Hi,Need help to resolve the CVP issue. I have 'external VRU script' to play media at ICM script, it's playing fine, but after the media ends, its prompting critical error message. I've attached the VB window.With call tracer i can see, 'no default la...

CTIToolkit is giving an error when trying to transfer call from agent IPT by using CTI Toolkit. Error is like this your request make consult call failed.and IPCC Error:13059

Does anyone know if it is possible with ver 4.0.5sr1build40 of IPCC to restrict the agents ability to chat with their fellow team members, and only allow them to chat with their supervisor/manager?

Can I have any reporting mechanism from IVR server, where to cross reffer the CED entered while call is passed through the script.

Hi All, I can't find any info regarding the user I need to create for the application administration. The CCM is integrated into AD but do I need to create an application user within CCM and if so, what group/roles do I need to give it? I configured ...

Guys, I am just trying to test CVP RONA, and I actually can;t get the call to RONA. The CM is set to 16 seconds, the agent desk setting is set to 16 seconds, and it just keeps ringing and ringing, any ideas?Chad

There is currently a limitation of maximum 20 skill group for Avaya PG. Is there any workaround. We are planning to have around 60 SG. I read in one TAC case that Avaya RTA 5.05b supports more than 20 SG. Can anyone throw some light. Thanks.

I have a CRS 3.5 installation, We have a need to add 14 days to a date. I am having trouble getting CRS to do this. Any help would be very helpful.

We are using CVP VXML server 3.1 (Audium) and we have one application simply playing 7 digit number and thank you.We are not using any ASR/TTS, but we are using Say it Smart method to play the number in the Audio element.Meida files fetched from the ...

Hi guys,Two days ago and yesterday,I got a an issue that I've not been able to understand. At night when the call volume to our contact center is suppose to be less, some logged on agents get poor voice quality calls coming in at particular extension...

Hi we're running a MCS7825-I2 as our IPCC server and I'm just wondering if someone can point me in the right direction as to where I download the OS patches and updates etc.Probably a very basic questions for most of you out there but I would really ...