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For UCCX 6.0 Premium, my client was asking what type of reports they can see... does UCCX 6 has reports like 'how many abandoning calls each agent has', 'the longest idle / Not ready time for each agent', 'longest wait time for calls to be pick up' e...

huntlee by Level 1
  • 492 Views
  • 1 replies
  • 0 Helpful votes

HI,I am having a small query regardng multiple IVR installation in Cisco 2811 Router.My query is:1. I have a Router CISCO2811-CCME/K9, Can i configure multiple IVR on Single Router.2. I need to clear one more thing, for multiple IVR on a router then...

jachowda by Level 1
  • 396 Views
  • 1 replies
  • 0 Helpful votes

I have CRS 4.0.1. The old Java Method step is gone. The way to initialize the custom class is through the variable (type) and set step to call method.For testing, I created below simplest class:public class SimpleTest{ public SimpleTest() { } ...

tanc08 by Level 1
  • 514 Views
  • 2 replies
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I've installed IPCC/UCCX 5.02 running with Call Manager 6.1.1a. My problem is that the agent phone will not stay in the ready state when calls are presented to the Queue. I go into ready and call the trigger and phones immediately go to "Not Ready". ...

I am trying to use an Ingress driver for my DSN in ODBC. The Ingress driver is setup to use the local windows account for verification. I changed the services that were starting with administrator to the account I need CRS to use. Everything else ...

jmbrady by Level 1
  • 548 Views
  • 3 replies
  • 0 Helpful votes

Hi,i have an EIM 4.2 running with UCCE 7.2.3. When the route request reaches the ICM script the email is transferred to the LAA agent - which is good. When no agent is logged on. the email is not queued until an agent is logging on instead the email ...

CCM 4.2.3, CVP 3.1, IPCC enterprise 7.1.5The time difference between the Windows PC's and the Supervisor Desktop is apparently unacceptable; if I change time servers on the Routers, Loggers, HDS's, PG's, ECCS, CVP, DC's, will this affect the database...

A customer has requested the following... He wants his supervisors to be notified visibly or audibly (somehow) when a call has been on hold for more than 20 minutes. Any tips on the best way to achieve this goal?Thanks,Z

zatchmo04 by Level 1
  • 713 Views
  • 3 replies
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I understand there is no IP-to-IP transfers supported with CVP because of DTMF issues. However, what about a call that came in an h.323 gateway to an IP Phone. Can that phone transfer that call into a CVP script? And if so, how do I route that to t...

adignan by Level 8
  • 1402 Views
  • 19 replies
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Hi, I'm seeing a strange problem. I have 2 ipcc servers. 1 primary and one secondary. server a is the primary but it keeps failing over to server B becoming the primary with no apparent reason. we have to reboot server B to force server A to become t...

With CVP, achieving RONA is done by using the Router Re-query and RNA Timeout value.The problem I am running into is that for reporting purposes, these RONA calls are marked as "abandoned" and not RONA.Is there any way to accomplish this?

adignan by Level 8
  • 359 Views
  • 2 replies
  • 0 Helpful votes