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We are running into a CUIC report issue.We can see the following for specific agents:The same number appears for Inbound ACD and Inbound non-ACD calls.All calls are ACD calls. We can also see from the "Agent detail Report", the 1 same call appears tw...

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shellye by Level 1
  • 2308 Views
  • 6 replies
  • 0 Helpful votes

Managers are asking if we can add the 'Voice CSQ Summary Report' from the Supervisor display into the Agent Display.Is this possible? UCCX 12.0 

dannoofWI by Level 1
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  • 1 replies
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UCCX v 11.6.1   Our customer, system manager gets empty reports in CUIC for certain CSQ’s.   I.e. in Contact Service Queue Activity Report by Interval report: When changing filter to other CSQ it did show results. After changing user rights and group...

halblas by Level 1
  • 9863 Views
  • 11 replies
  • 0 Helpful votes

I found out CUIC Agent Detail Report shows multiple calls with 0 Talk Time and their Call Duration equals to Select Resource Timeout Value. I am not sure these calls are proper calls from callers or abandoned call, since information of these calls do...

Tony Li by Level 1
  • 340 Views
  • 0 replies
  • 0 Helpful votes