Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
I have traditionally used the following formula in scripting to determine if today's date is a specific date for things such as holidays. I use this formula in an IF node.now()=date(2007,07,26)Every time I tested it was returning a False value. In or...
Hi all,I have a new-installed IVR4.5 server, but I am facing with a problem: when the server reboots or shutdowns (suddenly or planned), all the wav file in the folder C:\Program Files\wfavvid\Prompts\user are deleted. They are the files for our prom...
When configuring the JTAPI triggerin IPCC Express 4.0, there are some settings (like forward on busy internal & external, forward on answer )which are not existing in the CCM. So when configuring these settings in the CCM, will the IPCC be able to u...
when creating a CTI routing point with a number which already exists as extension, the CCM accept this. Is there a specific reason why it is possible to use the number twice ?Regards,Ingrid
Gateway 12.4.11T2 work fine then stops after some time. I suspect after 24 hours when it's time to re-cache there is a problem.I've attached the debug http client all with the cache errors from CVP. Do you see anything in the debug? I've never looked...
Hicurrently running CM 4.1(3) CVP3.1 and ICM6.0upgrading to CM 5.1(2a) CVP4 and ICM7.1Im planning on upgrading the CallManager first. So it will be 4.1(3) to 5.1(2a) as I hear there are bugs with CTI on 5.1(2). Does anyone know of potential JTAPI iss...
I want to develop in CRS SDK custom node which will hanlde voice input like standard nodes.Question is:How I can get access to a voice objects from custom node?
Hi,I know that in version 3.5, we can use the "execute java method" step from the java panel but it's deprecated in 4.0.X In the documentation, they wrote to use the "set" step. It's working fine if you have to set something to a variable but what is...
Hi; We have an IPCC ver 3.5; we know that this version is EOS but we want to make a growth of this up to 50 agents and we still have 5 years of support in hardware and software; but we are looking the possibility of upgrading it to version 4.0, exist...
Hello all !!! I am reaching out to everyone for help !!! I am experiencing Dtaborts errors and agents are being forced to not ready state, I have been working with TAC on this issue for about a month now but have not made any progress. Any help will ...
We are running IPCCX 4.05 in High Availability (active/standby) and Call Manager 4.13 Pub/Sub. In this setup , we use LDAP for AD authentication instead of DC directory (not my choice...things you inherit in life).Can the Call Mgr's and/or the IPCCX ...
Hi,I am using cisco 3845 router as voice gateway and running voice serice over that using E1 which is connected to a EPBX.I am using only 3 dial-peers (2 for VoIP and other one is POTS). I have 20 sites with similar kind of setup and have 2 gatekeepe...
Hi everyone, i'm trying to use Remote Java Object tab in CRS 4.5.I built an interface and RMI server in host A and successfully call the methods of object in host A from IPCC host by using command line. But when i try to use CRS to call object's meth...
Hello, We are using Cisco IPCC express 4.0.4 And we are creating one script where we have to put the call in the Queue when agent is not available(Busy) and calculate the Longest wait time for the next call. Example follows 1) IF all agents are busy...
In contral center, I have some of my apps such as agent desktop and others with reddots with x's in them. Is my CRS corrupted? Do I need to re-install or can I adjust the configs to fix these issues? The version i'm using is 4.0
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