Contact Center

I want to get data from IPCC express database The reports I want to generate contains the following dataAmount of Transfered CallsIVR attended callsRinging time average for callsTimes an Agent has loged in with timeAgent GroupI also want to show the ...

Guys,We are running IPCC Ent version 7.1 with the latest version of CAD and we have several users that are getting calls while on the phone with a customer. Also the are getting calls nonstop and even after logging out of the desktop. The only fix ...

Hi,I need help how can I modify the web view reports the way I want.I want to have those features which I need .Regards,Vikram

The upload prompt step is not recognizing languages and failing to upload. This is UCCX 4.5 premium. Help!!!

My supervisors do not answer their phones. I answer phone on their line. I then would like to talk on speaker with them to introduce the call. Is this possible? I do not want to ring their phone because they do not pick up their phone unless I adv...

Hi,I want do an integration of Cisco ICM 7.0, sr4 with Nortel contact center (sysmposium CC6.0 SUITE).i have the supplement doc ( Cisco ICM Software ACD Supplement for Nortel Symposium )with me, If some body can give me the steps as well as the scree...

Hi,I have a customer that has installed callmanager 5.1 in the new office. The customer wants to deploy a scenario where when any one calls to operator during working hours, the first call is send to de operator and the second call goes to a queue to...

Hi everybody.I have the following scenario CallManager 4.2 and CRS 4.0 with IPCC Express Premium 4.0, with version the CTI Ports are configured from CRS to CallManager.I need to add 20 CTI ports more but the new Directory Numbers (DN) for these 20 CT...

Does anyone have a sample script that announces the number of people waiting in the queue? I don't want average hold time.

Hello. I have CRA ver 3.1(2)I want to get curent date information using java function getDate(). I can't figure out how it works. It returns integer value. When i saved this value in database i saw that it was zero. Where can i get more information ...

Hi everyboy.I have a problem with the Abandoned Calls on Historical Report there is a mismatch between them.The history report Contact Service Activity Report gives specific number of Abandoned Calls on the report.The other historical report is Aband...

I am running IPCC Enterprise 6.0 with IPIVR 3.5.1 and CAD 6.0. I am looking into upgrading IPIVR to 3.5.4. I have never install or upgrade IPIVR before and hoping someone can give some expert advices on the process. Below are some of the questions th...

Our environment is IPCC 7.1.4 (ICM 7.1.4, CTIOS 7.1.4, CRS 4.5(3), CCM 5.0).When an inbound call is routed to Agent, OnCallBegin event is triggered generally. So, At that time, we run Screen Popup.But nowaday, eAgentPreCallEvent is triggered instead ...

With CVP 3.0, using CVP Studio, we are trying to use a DTMF GRXML grammar we are geting an OSR error. We can do DTMF only, without grammers, but trying to even do a DTMF GRXML grammar doesn't work.Any ideas? Any examples of this working that could be...