Contact Center

Are there wrap-up codes available in IPCC express 3.1 or 4.0? If not can anyone give me any suggestions on how to accomplish this in either one of the versions above?Thanks,Christy

Howdy. I would like to have my Agents have Remedy (our Helpdesk application) launch when they start their CAD. Does Remedy need to be installed on the CRS server in order to be able to do that?We are using 4.0.4 (or 4.0.3) Premium.

I've tried to setup initial timeout and inter-digit timeout to be more than 8 seconds, but below exception throw out:com.cisco.expression.ExpressionVetoException: result is out of bound; expecting maximum of: 8.Anyone encounter similar problem before...

IPCC v4.5CCM v4.1(3)Guys,I am using the CCM Publisher & Subscriber design with IPCC v4.5 on aseperate server. We recently had a failure on the Publisher and although logged in agents remained active and the CTI Service flipped over to the subscriber...

Can I configure:UCCX-45-ENHANCED NEW Cisco Unified Contact Center Express(UCCX) 4.5 ENHANCEDon HP DL320-G5 server?And what OS I should have?If not, what are the hardware requirements for UCCX-45-ENHANCED?Tnx

hi i was looking for a way to change the cos 5 for an Ipphone to 6 , which is connected with a pc to the secondary port and keep the cos 3 for the pc frames. the switch its a 3548XL.thanks

I am looking to provide screen pops to a UCCX 4.5 by passing the ANI to it and popping customer information from a SQL database. Can I do this with Enhanced Agents or do I need to purchase Premium agents in order to perform a screen pop?

Hello,does anyone know if there are any plans to allow UCCE to work with CCME?Thanks in advance! All replies rated

Hi We want to setup Clarify CRM CTI integration with CTI Server using either ActiveX, DDE or OCX.Does anyone have any step-by step guide to expedite the same.The current Version of ICM we are using is version 6.0

Customer wants to display queue/agent stats on a wall board. What model of wall board would work with IPCC 4.0.(4)?

Hi,The Ip-IVR queue manager Jtapi Subsystem shows Partial Service.I have check the triggers, CTI groups & its association with JTAPI User configured on the Callmanager. I am also getting errors on the ICM Rogger as Event ID 351: Translation route tim...

Hello,Is there any way to show additional information in CAD about queued calls other than just how many there are?Thanks,Glenn

Hi Recently I have agent phones finishing up a call and defaulting back to "not ready". They should be going to "ready". Any ideas?RunningCVP3.0ICM6.0sr3CM4.1(3)Thanks

Hi,I was unable to find a IOS command to delete the .wav file that Voice Gateway (cisco 2821) have downloaded from a server.It is shown on Cached Entry using "sh http client cache" command, but, even using the freshness command with time of 1 sec, I ...