Hi in a previous conversation it has been spoken about prompt recording. Is it possible to develop a web page in which being able to manage and record prompt using a script.Someone has realized similar scripts?Thank you very much.
Hi,I have a Holiday Check script for CRS Express 5 but I can not import it to CRS 3.5.3 and when I tried to create one from scratch I couldn't duplicate the verison 5 script in 3.5.3Can someone attach a version 3.5.3 Holiday Check script if they have...
we had ipcc express 5 integrated with CM6the CM died yesterday and has since been rebuilt but I can't log into appadmin anymore. Whats the procedure to reset the password. in version 4 you use to be able to modify ccndir.ini but that file does not ex...
Is there a way to have the automatic queue size in ipcc 4.0.4 change depending on the number of available agents? We have a customer who want callers to get a busy if the queue is full.
Has anyone successfully applied SR1 to an HA (2-server cluster) installation of UCCX 4.0(5)? I have patched a single-node cluster in the lab, and the BARS patch process seemed to work well, but are there any issues with an HA installation? The docume...
We are looking to send an email notification when a call encounters a RONA. I have the email component covered but I'm wondering if it's even possible to extract the 'guilty' agent ID after the call RONA's so this can be sent in the message. Has anyo...
IPCC express 4.0.4 and CAD 6.1.The default retention time for recordings is 7 days and can be manually extended to 30 days with "Supervisor Record Viewer"Does anybody know if there is a way to automatically extend the retention to 30 days without man...
Hello,We've been using IPCCx 4.01sr1 for about a year. Now that our agents have gotten used to the software, management has decided to really get into the reporting and start to pull some numbers. They are getting a system generated reason code for...
When I create a report by 60 minutes interval I get only one entrie from start time to end time, the hourly intervals are missing. I have 4.0(5.4) cliente version.Anyone has experienced this behaviour?
Guys - Customer would like to log out automatically any agent who are logged but in a not ready state for periods longer than 10 minutes.Has anyone tried anything like this.
Is there a way for a customer to put in their number in a webpage and have that webpage enter a call into the queue? Then have the system do a callredirect to have the agent call the customer back?Thanks,Mike
Hi. I have a script which uses Voice Browser and Get Digit String steps. The problem is that the Get Digit String step throws an exception while the Voice Browser step runs successfully. ;nested exception is:com.cisco.dialogservices.RecognitionExcept...
Hi,is there any way to view OVER TIME (so a sort of Historical Reporting) how many agents were logged on concurrently?We need this to do some capacity-planning on the number of extra seats we have to purchase.We run IPCC-Express version 4.0.4Thanks a...
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