Contact Center

Does anyone out there have experience with the http web collaboration portion of IPCC express. If so, could you guide me in right direction for set up and configuration information? Also, any scripting that you may have regarding this feature would...

Im having trouble finding the fault when trying to queue calls if all agents are busy. I have attached my script. It validates and debuged ok, but if all agents are busy, it drops the call to the voice mail option rather than queue up. Please help...

Hello All,I am running IPCC Enterprise 6.0 and I am looking into installing SR11. I have never done any SR install on IPCC before. Can someone please share your experience on this !!!I understand that I will need to install SR11 on all IPCC component...

Hi,I would like to know if it is possible to forward calls coming to an Agent phone to the Agent's mobile or cell device in IPCC Express.

Hi ALL,Are there any incompatibilities with betwwen IP/IVR 3.5 and Call Manager 5.x.Thanks and RegardsTau Mailula

i'm uisng ipccx 4.0(5) and trying to deploy with icd.aef for call center. i find the following situation:1) caller call to ACD queue2) icd.aef give Welcome prompt3) if agent avaliable, then call route to that agent.4) but, caller hear "slient" when t...

I have an old agent, that was deleted from CallManager, that I cannot figureout how to remove from IPCC.

Hi,I'm installing ICM 7.0 and I'm starting with the rogger.I installed the router first and then the logger.When I try to create the logger database with icmdba I get the following error: Error running scriptError in populating database <istance>side...

need I a separate ccm 6 to implement an IPCC Exp ed 5.

I have installed the recording and monitoring components on my CRS 4.5 server but CAD still says "Partial Service" in the status bar. If I click on the status bar it shows everything to be Active except the Recording which says Inactive. The compon...

Trying to use the Dialpad in CTIOS to call out, I get a pop-up with CTI Warning at top with message "IPCC error 20999, Call Manager. Unknown call manager failure on operation" in CTIOS Desktop.What logs can I look at? Is this a JTAPI issue with ICM ...

Does any one know if web services are support on IPCC Express, and where I can find some information about the implementation using web services?.Thank very much in advance.Regards Walter

We are designing a system for a customer with CCM 5.1 and IPCC Express 4.5. They have a separate SQL server with a database a couple of databases, DB1 and DB2. These databases contain the phone number information for customers (DB1), and employees ...

Hello,is it possible to downgrade the running license???Cisco Application Administration - 4.5(2)SR02_Build014 is running and we bought Premium upgrade from Basic.But Cisco sent us Enhanced. And still (more than a month has passed from first emailing...

I need to configure call recording with IPCC Express Premium 4.0.Any docs?Please help