Contact Center

Hi I have callmanager installed in one server (publisher) and I would like to install IPCC (for testing purposes) well I try to install IPCC in a new server and its asking me to enter the LDAP information? I dont have a AD or an LDAP configured, so h...

Hi everybody.When the supervisor wants to record agent?s call, where the record is storage in the server CRS 4.0 or in the Supervisor?s computer?.I need to know because the supervisor recorded a call but I could not find it in the server neither supe...

Hello,I have several callcenter agents that I have removed from IPCC and from CCM, but they still show up in the Historical Reporting software.Every trace of the users are gone: Deleted user accounts/ Removed from jtapi group/Removed from IPCC softw...

Hello,I need develop support.I have the following problem:I my HTTPTrigger script, i have 2 main instructions: firstly a send response et secondly a place call. The problem is that the send response is executed at the end of the place. I would have w...

Hi, When ever i am getting call from secondray skillgroup,after disconnecting the call not pop uping wrap window.Thanks,Gnanesh

Just wondered - can find no documentation on this.Carl

Hello,I'm new to IPCC and would like to take a class. Can someone reccomend the best class to take. ThanksJason

Hi all,I'm trying to find the number of digits that a caller has entered so that I can append a number of zeroes to the value. I've looked at the various length functions found in the expression editor but I can't figure how to use them. Anybody ha...

Guys,I'm trying to find the length of a string variable in order to evaluate how much of it I will pass to the ICM call variable. I'm using the latest CRA editor and I'm at a loss. This variable value may contain numbers and commas.ThanksBruce

Dear All, We have IGX-8430 and 8420 , this products are now old and end of sale and very soon end of support also. can any body suggest similar product coz we don't want to keep IGX in our network.Thanks & Regards,Ciscobuddy

Hi,I am using ICM for our outbound dialing and want to pass all calls to the agent as soon as the phone starts ringing. For now only calls that are connected are passed to the agent.....any help will be appreciated......Thanks AV

I need some help for the IPCC scripting.I am using IPCC 4.5 &CCM5.1.My requirement is to give an option for dialing the extension number directly after the welcome mesage and before get ito the queue option for leaving the number and name of the call...

Hi List;The customer here is asking if the IP IVR with IPCC can do callback as following:If client called and no free agent, then it will go for queue, in the queue it will be asked if he needs to stay in queue or need call center to callback him, if...

Using the PRDECTIVE mode can I run a outbound campaign with out any agent logged in to the queue?