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I'd like to know what level of competency does one need with Java and HTML in order to truly become an IPCC scripting guru? Also, what other skills are needed to be able to design high end scripts that customers typicall ask for. I have no programm...

Has anyone seen an issue where if I run a custom report on my laptop, I can filter the result by selecting different criteria. The filter that I select also is recorded in the log files. However on a customer's laptop they select the filter and run t...

We just upgraded from 3.5(4) to 4.0(4)Build 140 on a single CRS server (not co-resident). We now want to upgrade a custom report (stored procedure) from 3.5(4) to 4.0(4). We used to connect to the database using the SA user with a password we spec'd....

Hello call,I have a weird issue with the IPCC 4.5. When all the agents are inline, the first caller gets the waiting voice message, but the other callers get a busy signal.. Anybody has an idea where this is coming from ?Regards

I recently setup a PRI, local, LD and toll free work fine. Calling Internationally will result in a fast busy signal. I attached screenshots of my configs. I do have a workaround but it causes a delay before completing the call and I am not intere...

Guys,I'm trying to appease a group and create a customized report showing all outgoing calls and the dialed numbers. Does ICM even capture that data? If so, what report has that data.ThanksBruce

Hi all,I have made an ICM upgrade, from version 6 to 7. All things works fine, except internet script editor.When I try to connect I receive the error 'Cannot communicate with Web Server'.Webview works fine, and all the process in the distributor see...

Dear all,I want to change the IPAddress of my CRS server and CCM server (CCM version 4.1(3), CRS version 4.0(5)) but I don't know how to do that. Could anyone give me some instructions on this?(And, if possible, does the solution apply to CRS 4.5?)Th...

Hi pros,I want to talk with my .net exe application over CAD. My production environment will be CRS 5.0. Does anybody have any idea. Thanks to all...

Anybody know where the reason codes are stored? I am referring to the Reason Codes defined through the Desktop Administrator? I know that when an agent changes his state to Not-Ready the reason code is put in the AgentStateDetail table. That is n...

Hi all,I use route pattern 9! to forward outbound callBut timeout of this pattern is too longAny one know how to change this pattern timeout?Vote 5* for your helpThanks

I have traditionally used the following formula in scripting to determine if today's date is a specific date for things such as holidays. I use this formula in an IF node.now()=date(2007,07,26)Every time I tested it was returning a False value. In or...