Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello, I would like to know if it's possible to track a call that goes through VG, passing by CVP, ICM and gets transferred to an agent at the end (Call manager). i can see in TCD table that there is a field called GUID which is the same as the gu...
Hi All,One of the Agents on the team was made a Secondary Supervisor, but still works as an Agent.When the Primary Supervisor pulls Agent Historical reports, the Agent who is Secondary Supervisor no longer appears in the two following Agent reports:A...
I am having an issue with a Subflow. My script calls a Subflow that checks to see if a temporary message has been enabled and if it is it should play a recorded message. The temporary message is active but the script sees it as a false and proceeds t...
Hi all,When we try to silent monitor an agent using finesse supervisor desktop (version 11.6.) we are getting this error message : "Silent monitoring operation failed: Agent phone line to be monitored is not in TALKING state. Possible cause: agent c...
Hello, My script working fine as per the requirement. However, after the menu prompt when the caller selects language selection option, they are hearing "Are you still there". Maximum retries has been changed to 0 and timeout is 3 seconds in Menu pr...
Hello, We are currently upgrading the storage unit that stores that recorded files by the CCX and IVR service in my company.I need to know what is the supported SMB protocol version "that we are using in the application script" to have it ena...
Dear All,Our Agents are frequently disconnected when Working from home, is there any reliable solution .UCCX version 12.5Expressway-C& 12.6When agents working from using Jabber for Phone services .
HI EveryoneI was recently trying to do reactive debugging on a script to see what was causing it to not work properly. But I notice when I would active the debugging and I would call the main number the prompt would never start to play the phone woul...
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
Hi There!! I am using UCCX 11.0. In CUIC reporting, I am getting duplicate entries for a single call in my environment. Lets say if a call is made then there would be single call Id and and there would be multiple entries with the same data i.e....
Hi , anybody face this upgrade and can help? Do you know if is compatible with esxi 6.7 or windows 2019 ? In documentation i saw that can go until esxi 6.5 and windows 2016.I have QM 10.5 installed in Windows Server 2008 64 bits with SQL 2008 also an...
Hello, We need to install Cisco QM at the client, and for different reasons we cannot enable LDAP synchronization in Cisco QM. Passwords will be managed locally in QM for those who need to access the web page either for listening or for administr...
Hi I need to upload cvp tcl scripts for a ucce install on the ingress gw. I've not done this before as mostly this work is completed before I contract to a end user Co. Does anyone have instructions for this? Thanks