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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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I am having an issue with a Subflow. My script calls a Subflow that checks to see if a temporary message has been enabled and if it is it should play a recorded message. The temporary message is active but the script sees it as a false and proceeds t...

LisaH by Beginner
  • 7 replies
  • 0 Helpful votes

Hi all,When we try to silent monitor an agent using finesse supervisor desktop (version 11.6.) we are getting this error message  : "Silent monitoring operation failed: Agent phone line to be monitored is not in TALKING state. Possible cause: agent c...

Resolved! Reactive Debugging

HI EveryoneI was recently trying to do reactive debugging on a script to see what was causing it to not work properly. But I notice when I would active the debugging and I would call the main number the prompt would never start to play the phone woul...

Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...

Microcisco by Beginner
  • 3 replies
  • 0 Helpful votes

Hi , anybody face this upgrade and can help? Do you know if is compatible with esxi 6.7 or windows 2019 ? In documentation i saw that can go until esxi 6.5 and windows 2016.I have QM 10.5 installed in Windows Server 2008 64 bits with SQL 2008 also an...

csrlima by Participant
  • 2 replies
  • 0 Helpful votes

Hi I need to upload cvp tcl scripts for a ucce install on the ingress gw. I've not done this before as mostly this work is completed before I contract to a end user Co. Does anyone have instructions for this? Thanks