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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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I am trying to figure out how to add a 5 second automatic Not Ready or Wrapup timer after Inbound ACD calls complete into an IPCC 7.0 environment. We are using the CTI Toolkit Agent Desktop 7.0; NOT CAD. Currently I have agents setup to automatically...

Hi all,I'm trying to retrieved a date from an SQL request. First, I created a "Date" type variable in my script. Then I'm using a DB READ for my SQL statement. After, I put a DB GET and tried (without success) to map my variable to a "DateTime" field...

sferland by Beginner
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  • 6 replies
  • 0 Helpful votes

hellosometimes we have som rejected calls (2-16) daily, i?ve checket the IPCC logs, and when the rejected call happens, the log show CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation (and much more text - se attachment)anyone has an i...

IPCCX 4.01sr1Per doc on page 2-5:http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/agents/cad611ig.pdfNOTE: Do not install Supervisor Desktop on the IPCC Express server.However, if you do so, ensure that Supervisor Deskt...

aamercado by Enthusiast
  • 269 Views
  • 1 replies
  • 0 Helpful votes

here is the thing,customer currently has ipcc express 3.5 installed on ccm 4.0. he wants to now have a self-service type environment running as well. the self-service app will be integrating with a SQL database. can i use ipcc 3.5 or do i have to upg...

a.gooding by Contributor
  • 318 Views
  • 4 replies
  • 0 Helpful votes

I am running 4.0.3 of IPCC express premium and I am being told that agents (Phone Agents) ae going into note ready on their own.ALl settings look okay I have one test que with a phone agent that just wont fail but I do see a ready to not ready with r...

miket by Contributor
  • 481 Views
  • 4 replies
  • 0 Helpful votes

Hi,We are using the agent desktop and for the moment when there is somebody calling we can see this number, but not his name. Does anybody know how to get also the name of the caller?I think we have to look for that in the LDAP directory, how can I d...

vbogaerj5 by Beginner
  • 405 Views
  • 3 replies
  • 0 Helpful votes

Hi everyone,Some agents (IPPA) in my Contact Center IPCC 4.0.4 are saying that their states change from Ready to No Ready after some time without receive any call. Is that possible? If not, I think probably they receive a call and not answer that cal...

lomonaco by Beginner
  • 569 Views
  • 4 replies
  • 0 Helpful votes

I wish to conduct a short survey of my call center agents, after they have handled a call. My idea now is that the agent will send the caller to a CTI route point tied to a survey script on IPIVR. However, I can't figure out how I can send the AgentI...

koksiong by Beginner
  • 546 Views
  • 3 replies
  • 0 Helpful votes

We are trying to replace Avaya Call Center from a customer site by Cisco IPCC express 4.0 Enhanced Edition7 ip phones (7940) about 25 gnetsEach one has a device profile (Extension mobility) and can log in any time with his extension number then he lo...

kareem by Beginner
  • 292 Views
  • 2 replies
  • 0 Helpful votes