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Hi There. Twice now we have changed the time on our IPCC servers (x2) and CallManagers (x2) and when we do this, all incoming calls that are supposed to go to our IPCC greeting script get a busy signal. It appears that all the ports are registered an...

Hi,I have a problem at a customers installation. This installation is aprox. 3 months in usage and a service called "CRSJavaService" takes about 480000k memory. In the event logs the COM+ says that the system is running low on available memory.The sy...

I was trying to get the skill name and Caller number displayed on the IP agent phone (7960) for the ICD calls, but I couldn't find any references or config notes to get these done. Maybe this is something can be done with the CRS scripts. Has someone...

I'm using IPCC 4.0.4 standard and would like to have agents to be in two different queue. Is this possible since I don't have skill base routing available.I have few agents in CSQ1. If they fail to answer within x minutes , I want to extend the queue...

Is there a way to reset the agent statistics data on the Supervisor Desktop? I know you can reset it from the Real-Time Reporting applications, but I don't see anywhere that this can be done on the Supervisor Desktop. Please advise.IPCC 4.0(4) Premi...

Is there a way to configure an Administrative Workstation so that it is usable via a VPN connection? The current setup seems to be dependant on static IPs, but in this day and age it seems a little low-tech.We've tried it, and while everything seems ...

Hi all,Just want to check if there is any API which is allow to build my own Agent Re-skilling tool? Anyway I can do this?Thanks!p.s. IPCC version is 7.0

Dear All,We want to make a call flow which detect fax tone will drop the call. because it can help the agent to reduce more fax interrupt in Hotline.Lawrence Ng

Does anyone know if there is a dial by name script for the CSQ agents only? I want callers to be able to only search the subset of agents assigned to a specific queue.

Script is failing at Run Ext. Script.user.microapp.error_code is not set meaning the script is not even trying to execute VRU script.In rtrtrace I get this errorTrace: Customer not found for dialog (47 x 0 : 0 0) dialed number (5515559100) - using de...

IPCC 3.5I have a script that works in one application but not in another. I have application A with trigger of 1000 and script A works fine. I have application B with trigger 2000 and script B works fine. I am trying to load script B into script A...

Following problem occurs for 1 of 4 IPCC Express calls:- First the agent state changes to "Reserved"- A call comes in- The agent picks up the call, but doesn't hear the caller- After a few seconds the call disappears and the agent state stays "Reserv...

when try to use CRS update utility, got error:The Update Utility is unable to connect to the lDAP. please check you connection to the LDAP and return the update Utility.LDAP ip address is correct, service is ruing.thanks

Anyone seen this before? AW CMS service terminates with error 0x80000003 in the Application event log, then restarts and terminates again, over and over. IPCC enterprise 7.0.

On an ipccx implementation im using a script, which does regular stuff like checking holydays, business hours, etc. To do that, I leave the variables "opens_at" and "closes_at" with the option "parameter" checked, to let the customer choose the val...