Contact Center

I have a customer that is running IPCC 4.0.2 and they are using the Historical reports client. They are trying to save the document their network home drive and are unable to do so. After some digging it looks like it is trying to connect as a diffe...

All, is there a way to do a 2 step transfer a contact entering to an ipivr script? in other words, when a contact is in the script, have the script dial out to an outside ivr, send dtmf of an account number, and then connect the contact to the outsid...

I am new to CISCO CRA Editor. I have developed a DTMF application...It had no much trouble while developing. Now I have to develop the speech Application. In that application there are many states which collect digits(Ex: AccountNumber) which als...

I have a customer who has one IPCC express 3.5 installed on MCS-7835-I1-CC1, meanwhile, customer has an MCS-7845-I1-IPC1 server, they want to replace this 7835 with the 7845. there are a couple of questions I have regarding this replacement. 1. can I...

Could someone point to a document that describes the process by which to pass a customer ID in the form of a query into a browser pop on the agent desktop? In other words, the caller would enter their customer ID, at the Select Resource step, the ag...

I'm installing a new IPIVR server. The installation is done. I've rebooted and now when I try to access the appadmin page I get a File Download dialog box asking if I want to save or open the page. Any help is appreciated.Thanks

Hi, I'm working on a project where the need to simulate realistic Call Center Traffic Generation based on adjustable levels is very critical. The ideal product would be configured to imitate real world call flows etc., to help in verification of call...

Folks, I just installed IPCC 4.0(4) and configured a user to be a supervisor. Also, created a team and made him the supervisor. But when i install the supervisor software on my PC and try to log in it tells me that I have incorrect passwor...

Hi I need some hint on creating script for outbound dialing through "place call" step in IPCCX 401 premiumIs it possible to create or someone has created, already, something similar!!! Could someone give me some hints or trix for this!!!I need to cal...

Hello,I'm trying to create a script that will take a 3 digit input from a caller and then play a prompt that has that 3 digit name.wav but am having trouble getting the variables right.See Attachment for variablesDo I need to do something to the valu...

My IPCC 4.0x has this license: IPCC Express Premium Seat(s): 65.What does it mean? Meaning 65 agents? Thanks

Is there a way to set a threshold such that a call must be in a queue for a specific amount of time (for example four seconds) before it can be counted as an abandoned call? I am running IPCC version 3.1(2).

Supervisors prefer to use auto-answer in ACD calls, so when they are away from desktops, they are still enable to answer calls without pressing 'answer' button on phones or CAD. I don't see such setting in IPCCX. CCM does have by extension, however, ...