I got a problem with DBRead and DBGet objects, I need to do a Search of ANI in a table and get result into a string variable.Anybody know how must I do?
Having a problem with one user account. Getting the following error when trying to run any report:"There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM database.Contact your I...
Hello,I use IPCC Express 4.0(3) Since the supervisor can not monitor/record agents conversations while he is on another call, I tried to add a second extension for that extension on the same IP Phone. Now, he has 2 extensions (One Primary + One ICD)....
I made the script that records the message from caller to disk and than plays it to the agent when he's available. But if another caller also leaves the message the new overwrites the old one. How to set the variable to overcome this issue?Thx
Anybody have a quick way of displaying the CSQ name to the agents Desktop?For example this client is an airline and they want to know if the caller came in on the "First Class" queue or maybe the "reconfirmation" queue.
Hi guys.My version of IPCX is 4.0.4 Premium. My version of CCM is 4.2.3.As far as I know it is impossible to make the CCM corporate directory available in CAD using standard means. Does anybody know different way to do that?Thanks in advance.
Hi all.Is it possible, with ICM 6.0 and a PG connected with an Avaya ACD, to have the Dialer Software to send calls to the Avaya Agents?I mean, everytime that I see the Outbound Options related to the Avaya ACD, I read about a DIALOGIC Dialer. So, if...
Any help will be apreciated, I am new with the IPCC Express and I need to implement the IP IVR with database Oracle. Does any know where can find information about how to do it?REGARDSWF
during the ipcc 4.0x installation, you will need to enter LDAP server address. If I have two CCMs, which one is better to be entered here, sub or pub? Thanks
Hi All,I am developing CRA Script for both DTMF and Speech seperately.I started with DTMF application.For getting the digits from the user I used GetDigitString Step and it was working fine.And when I started on Speech Application ASR(Automatic Speec...
I have installed IPCCX 4.0 Standard Edition, I want to redirect the calls to diferent menus depending the country code. I need some help to know how to write this part of the script. The variable Calling Number Id is an string and I don't know how to...
Hi,Appreciate someone could advise me on the following:everytime when patches are applied to the IPCC servers, the webview password must be reset. Wonder what is the cause of it? what am i suppose to check?Thanks,Christina
Customer is asking to allow agent to use any phones to log in, and answer calls. We deployed extension mobility profile for each agent. and associated both personal phone and EM profile to the agent, ICD extension is enabled. all phones are associate...
All,can anyone please advise why the Real Time Snapshot Configuration is needed in IPCC Version 4.0(4) as due to issues changing this page, we can still create an ODBC link and get into the tables without this page setup?Regards,Darren.
