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Hi,We are going to update our IPCC server from IPCC express standard 4.0(1) to IPCC express premium 4.0(4).I tried to run the CRS4PreUpgradeTool on the CRS server and I don't receive any result. It creates a directory log and subdirectory sql, but it...

I am having problems with a script that I created. During my debugging steps it was working but as soon as I finish my session on IPCC it stops working. I am using IPCC 3.5 Express. I have attached my script, if someone can find what is wrong becau...

Can anybody suggest any pointers to determine if we have the ICD enhanced package or not? We have IPIVR 3.1(2), not quite sure if it's enhanced or not.Thanks in advance.

I always get the error message when installing the IPCC 4.0(4). The error message said that ".....unable to resolve dn because an ou was missing".I checked my AD, and found the installation program created some OU on the AD tree.Can someone hit this...

IPCC 3.5Does anyone have a link to some documentation on Spoken Name Upload?I would like to know what it is used for and how to use it.ThanksTrae

Folks,I have a IPCCX 4.0.3 deployed, and recently - we have upgraded it to a HA deployment. Now, the problem is that the cluster reports Partial Service as the VOIP Monitor Subsystem is in Partial Service. Any advise on how I should go about this?Sec...

Got a CRS 4.0.1 setup with CCM 4.1(3). Had a very simple script providing the ACD function. but the the CRS CTI port redirect the calls to a agent, I can only see the CTI DN but not the CallerID of the original caller. How I can get this displayed o...

Hey,Whe are using IPCC express premium 4.0(4).We are trying to find a solution for when an agent dials out that not his phonenumber is shown but the routepoint or just hide the number.Does anyone has an idea how to do this?thanks in advanceJoke Van B...

Hi There. Twice now we have changed the time on our IPCC servers (x2) and CallManagers (x2) and when we do this, all incoming calls that are supposed to go to our IPCC greeting script get a busy signal. It appears that all the ports are registered an...

Hi,I have a problem at a customers installation. This installation is aprox. 3 months in usage and a service called "CRSJavaService" takes about 480000k memory. In the event logs the COM+ says that the system is running low on available memory.The sy...

I was trying to get the skill name and Caller number displayed on the IP agent phone (7960) for the ICD calls, but I couldn't find any references or config notes to get these done. Maybe this is something can be done with the CRS scripts. Has someone...

I'm using IPCC 4.0.4 standard and would like to have agents to be in two different queue. Is this possible since I don't have skill base routing available.I have few agents in CSQ1. If they fail to answer within x minutes , I want to extend the queue...

Is there a way to reset the agent statistics data on the Supervisor Desktop? I know you can reset it from the Real-Time Reporting applications, but I don't see anywhere that this can be done on the Supervisor Desktop. Please advise.IPCC 4.0(4) Premi...