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Using CRA 3.5, trying to figure a way by scripting, when a client is prompted to presses a menu number it routes to a number listed in a line group - if it receives a voicemail and not a LIVE person have that call rotate to the next line in the hunt ...

The documentation for IPCC 7.0 indicates that R2 is not supported, however Cisco just shipped me a BoM that includes ONLY R2 (single disk). Is this now supported or do I need to get different media from Cisco?

Hi,I am currently evaluating IPCC 7.0 with SQL 2005 server.Has anyone tried installing IPCC 7.0 with SQL 2005 server? Any way to tweak the SQL version check during the IPCC 7.0 setup?Thanks.rgds,

Getting following messages when call is delivered to CVP.16:37:29 Trace: 00000013: CALLFLOW: New call: From IP address=10.241.144.254 ANI= To DNIS=15515559100 : DNIS = 15515559100 : CID = d47c7168-c338-11d6-8020-000f90e7bf9016:37:29 Trace: 00000013: ...

While adding a new application I keep getting the following error : Application Notification failed on following servers: I can't figure out what is going on

When I use Desktop Administrator and click on the VoIP Monitor under Enterprise Data Configuration I get a error message: The program failed to connect to the ODBC client on the PC. I checked SYNC_SERVER_A ODBC in System DSN connections and they loo...

Hi Pros,I recently changed my configuration of IPCC from G.711 to G.729.Now I am not able to hear my prompts. The CTI Route Point, CTI Ports are in a different pool & they talk to other regions via G.729.Now I am able to hear Cisco prompts like "are ...

Hello folks.If I wish to change the codec from G.729 to G711 on IPCC Express 4.0.1 do I just need to re-run setup?Cheers,NJ.

When installing IPCC Express 4.0(3) it asked if I wanted to use G.729a or G.711. I selected G.729a and now want to change my mind. I've re-configured my scripts to use prompts with G.711, now how do I change IPCC to have prompts use G.711?

Hi,Did anyone have any chance of working on displaying calls abandoned and calls offered on the QMC wall/agent board?I have problem displaying the right info and require some help on the ICM script.Thanks

Dear all,Is there any report provided by IPIVR / CallManager which can monitor the number of concurrent calls of a CTI Route Point?We are using CallManager 4.1.3 and IPIVR 4.0.4.Thanks in advance.

Hi there,ICM 5.0, CallManager, IVRProblem:WebView perskg22: [Peripheral Skill Group Task Summary Daily] says there were X number of abandoned calls in queue ["Aban in Queue"].However, when I SELECT calls with CallDisposition = 1 from the Termination_...

Can any body tell me how to configure multiple ccs with ICM integrationpls provide any document for this

Hello,i have the following Problem in a IPCC Express Premium 4.0(1)Cluster. In case of a failover and switchback of the Subscriber, the SQL table "RTCSQsSummary" in the database db_cra gets no more updates. So i am forced du shutdown the Subscriber...