Contact Center

Is there any way to prevent the suervisor from one CSQ being able to run historical reports from another CSQ. When configured with the ability to run reports, all CSQs are visible for reporting.

I am running IPCC 7.0 SR2. I am installing the Outbound Option on an existing IPCC environment. If campaigns are allowed to run til completion, then there are no errors and the calls are properly marked in the result field with the proper call disp...

We have 4 centers getting calls routed thru an ICM/IVR.Two of these centers are on AVAYA and the other two are on Rockwell.In the two centers on Rockwell, and at one of the AVAYA locations, the reps are set up on 2 skills. At the other AVAYA location...

ICM 4.6.2, CCM 3.3.2, IP-IVR 3.We're having problems where the agents could not login each morning using CAD. They received the message "Unable to log Agent in - Another Agent is logged into the Specified Extension". Manual PG failover clears it. But...

Is it possible to create wav files for IPCC express using the phone, currently files can be created using wav recorder and mic but is it possible using the phone. My customer needs to update holiday messages and am trying to find out the easiest way ...

Can we design a call forwarding with music-on-hold until the another end pickup the calls? how?thank you

hiwe are using CVP (IVR) . Now when ever customer dials in ,IVR prompts customer Press 1 for billing ,Press 2 for sales ,Press 3 for pin change . and press 9 to talk to agent.we have enabled bargin option . Now what we want that customer should liste...

Dear Pros,Is it possible to have the calls of certain agents always recorded in IPCC Express? I don't want to dedicate one supervisor for each agent. Are there any third party solutions that will do the trick?Thanks,-Mike

My manager wants to display the number of calls that are on hold in a certain queue on a diplay screen so all the agents can see it. Is there a simple way to accomplish this?

Can anyone tell me where I can find steps to backup IPCC Enterprise in case of a system failure or disaster? I can’t find any DR stuff on Cisco.com for it.

hello..I´ve been reading the other DBwrite conversions in the forum, and i seems that noone has a solution, if you want to use DB write with a $var.are there another way to write variables in databases from scripts.regards Steffen

Does IPCC Express allow any kind of integration with predictive dialer? Chris

What is the purpose of the 'User' field in the Upload Document/Prompt steps in IPCCX 4.0? Does it have to specify a valid CCM user, and what is it used for? There are no fields for password/PIN credentials so is it used for authentication in any way?

IPCC Enterprise/ ICM 6I am using the filter option in a get digit step. If the caller enters a number that isn't allowed the script goes to the unacceptable label. At this point I want to tell the caller the digit they entered X is not correct.If I a...