Hello,I want to establish multiple contacts in a script using 'Place a Call' step for a list of users. The problem is that I want a different contact for each user because using the same contact caused exceptions.Is it possible?
Hello,To manage the exception in IPCC Express, we use the 'On Exception Goto' step and we have to choose from the list box what type of exception we are dealing with.My question is : is there an excetion that can manage all the types of the exception...
System ConfigIPCC Enterprise 6.0CCM 4.1.3 Sr3aCRS 3.1.3CTI Desktop 4.7 Sr3 (Not CTI OS Desktop)All of our agent have 2 line. 1 line to logged in and take inbound call and 1 line to do outbound call with VM (Also receive and place personal calls). I...
I'm interesting in following parameters:1.Dialer abandoned delay Question is:what does it mean that dialer abandon a call?? In what cases call can be abandoned by the Dialer??2.Abandon calls limitQuestion is: How this parameter influences outbound ca...
I have a user assigned Supervisor and Administrator priveleges in IPCC Express v.4.0... When attempting to login to the Supervisor desktop it returns an error of invalid password. However, with the same username and password I can successfully login ...
I have been trying unsuccessfully in getting call monitoring configured. The article #40423 in the Cisco Tech Center is not very helpful, the registry keys that it refers to do not exist. I am using IPCC Express 4.0.4 with high availability and a se...
Hi,my customer had an IPCC box (4.0.4) connected to a 4.1.3 CallManager. Yesterday we added a CM subscriber and another IPCC box. I installed SQL on both IPCC boxes, applied licenses for HA and everything else. HA is working fine (it is actually real...
I was wondering if anyone knows if there are any plans to integrate IPCC Express with CME? It would really be nice to offer a CME ACD solution with more capabilities that the b-acd.
Having issue where an agent is showing in "Work" state but automatic work is disable, wrapup time is disabled, and automatic available is enabled. This is on IPCC 4.0(4)SR1 with CCM 4.1(3)sr3bTrying to figure out how agent got in "Work" State. This i...
Hello, i have installed G.711 codec with CRS 4.0(3). Now i want to re-install using G.729 codec but even if i can choose G.729 during the setup process, the available codec after re-installation stay G.711. Any ideas ? Thanks in advance.Julien.
Is it possible to create reports off of Enterprise Data that is presented to an agent? Or is there some way of adding variables to a script that can be reported on? Thanks,Doug
Please excuse this seemingly dumb question... I've found endless documentation on configuring the historical reporting database and server, but nothing on how exactly to generate a report... Can someone direct me to some documentation on the subject ...
Dear All, We have IPCC Express 4.0.4 sr1 and it is working fine. We have a new requirement to integrate with database created a system DSN and created database with table and also used DBGET,DBREAD,DBWRITE and DBRELEASE but facing some pro...
