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Hello,To manage the exception in IPCC Express, we use the 'On Exception Goto' step and we have to choose from the list box what type of exception we are dealing with.My question is : is there an excetion that can manage all the types of the exception...

Amine-K by Level 1
  • 386 Views
  • 1 replies
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System ConfigIPCC Enterprise 6.0CCM 4.1.3 Sr3aCRS 3.1.3CTI Desktop 4.7 Sr3 (Not CTI OS Desktop)All of our agent have 2 line. 1 line to logged in and take inbound call and 1 line to do outbound call with VM (Also receive and place personal calls). I...

f.lemieux by Level 1
  • 405 Views
  • 1 replies
  • 0 Helpful votes

I have been trying unsuccessfully in getting call monitoring configured. The article #40423 in the Cisco Tech Center is not very helpful, the registry keys that it refers to do not exist. I am using IPCC Express 4.0.4 with high availability and a se...

Hi,my customer had an IPCC box (4.0.4) connected to a 4.1.3 CallManager. Yesterday we added a CM subscriber and another IPCC box. I installed SQL on both IPCC boxes, applied licenses for HA and everything else. HA is working fine (it is actually real...

Please excuse this seemingly dumb question... I've found endless documentation on configuring the historical reporting database and server, but nothing on how exactly to generate a report... Can someone direct me to some documentation on the subject ...

callryan by Level 1
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  • 1 replies
  • 0 Helpful votes

Dear All, We have IPCC Express 4.0.4 sr1 and it is working fine. We have a new requirement to integrate with database created a system DSN and created database with table and also used DBGET,DBREAD,DBWRITE and DBRELEASE but facing some pro...