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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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I am integrating an IPCC Express system and the customer would like to use the dial-by-name function; much like the one found in Unity. I know you can integrate it with either DCD or AD, but the want to know if there is a way to connect it somehow t...

gbwatkins by Beginner
  • 3 replies
  • 0 Helpful votes

Has anyone experienced problems with the upgrade from 3.5(3) to 4.0(2)? I'm trying to do one in a lab that keeps hanging during the restore process - it gets to about 8% then nothing for hours..anyone know what's happening here?

blcase by Beginner
  • 4 replies
  • 0 Helpful votes

We experience a fault on our IPCC architecture. We have a duplexed PG communicating in a redundant mode with Publisher (CCM PG SideA) and Subscriber 1 (CCM PG SideB). Randomly the CCM PG disconnect then PG switch side and reactivate connection with r...

c.fotia by Beginner
  • 1 replies
  • 0 Helpful votes

IPCCX version 3.1.3 All agents & suprervispr versions same etc etc. But If an agent goes into not ready state for whatever reason, the "traffic light" shows the correct state but the state againt the agent in the window that shows calls presented, ca...

pbaustin by Beginner
  • 2 replies
  • 0 Helpful votes

I'm looking to find reasons for having 'Canceled' calls on the outbound dialer for IPCC Enterprise. For example, running a camqry11 has a column marked 'Canceled'. Webview helps says:The number of contacts in a half-hour interval where the dialer can...

dldresser by Beginner
  • 1 replies
  • 0 Helpful votes

Does anyone know if it is possible to allow an agent desktop system to access the DCD for number lookups? This function would be similar to Attendant console number lookup but I can not figure out if the functionality exists?If not, then what is the...