Contact Center

Our Operator position has both a Cisco 7960 with the 7914 expansion module and a Attendant Console (P.C.) at their disposal and can answer and transfer calls at both. Is there any way to provide a real-time visual on either device of what state our C...

Hi this is the configuration of my router 2801:version 12.3 service timestamps debug datetime msec service timestamps log datetime msec service password-encryption ! hostname XXXXXX ! boot-start-marker boot system flash:c2801-spservicesk9-mz.123-14.T...

When I use Desktop Administrator and click on the VoIP Monitor under Enterprise Data Configuration I get a error message: The program failed to connect to the ODBC client on the PC. I checked ODBC connections and they looked good. The local administr...

I am adding a new Gwy and I have all the configuration done and pointed to a current application on ICM.Whne I dial the number, i see this error ont eh gateway and the call directly rings on the receptionist phone with out goign thorugh the menu,Apr ...

Does anyone know of any documentation that would assist in creating customized Webview reports using Infomaker?

Hello All,Can anyone tell me the best way to get up to speed on creating and editing scripts? I thought I saw a new tool out on the Cisco site but can't find it. How can a non-script writer get started?Thanks in Advance!

Hello NetPro,Does anyone know where I can find part numbers for IPCC Enterprise?All replies rated!!

Hi,I have a question about MOH. We don't have an MOH server and nothing configured on CCM. Can I just put a prompt to play a .wav file in the queued loop? Where would it go to make it function properly? Would I then place the .wav in the same folder ...

I want to change the IP address of the CRA server, Is there any utility to change the ip address or I need to change IP address at various locations.

IPCC Express 4.0.3 CCM 4.1.3If I use the Get Call Contact Info Step and set the Called Number to a variable then the number that appears in my script is the JTAPI number.Should I be using the Original Called Number instead?Cheers,NJ.

Hello,My environment currently is IPCC Enterprise 4.6.2.I connect my "DBWorker" service at the CallRouter server to external database.Now, I want to specify to other database but with specific port (security issue).Can I defined at the CallRouter ser...

Hi there,We have the IPCC 7.0 software, along with the CTI "Toolkit" Agent Desktop. We have been told that, we should use the regular CTI Agent Desktop instead (without the "Toolkit"). We know there are two versions of CTI Desktop in earlier version....