Contact Center

The prompt command S[speak this] will spell out the information between the brackets. I have Spanish installed along with English. What has to be done to get it to spell in Spanish? (Only for those times when the caller selected Spanish originally.)T...

do you have to do this the same way as if you were writing to an xml file?I have several variables I want to write to a text file

I'm fairly new to IPCC and have been through the training class and wrote an IPCC script to check to see if it's a holiday but it does not check. This is a basic script to check for holidays and the time and day. I'm using the holidaydoc.aef script...

Is there a way to customize a ringing tone based on the CSQ? I would like to have my agent identify from which queue a call is coming from just by listening the ringing tone. Thanks advance. HYW.

On agent workstation, Enterprise Data Window does not display on desktop. The tab is showing on the taskbar but once click on it, it does not do anything. CRS 3.5(3)

Hi,IPCC Enterprise 6.0Question:1- handled Calls: is the total of Ansewred calls routed by ICM to the agent? is that include calls being queued(IVR) and then routed to the agent.2- I have a script which do the following: - ICM forward the call to ag...

Hi all,We have Cisco E-mail Manager 5.0, if I logged to CEM with Internet Explorer and want open any email, it view only Header information from email, but text not viewed. I think that problem from Java, I have on PC installed SUN Java. How I can in...

I have IPCC Express 4.0.3 HA. My primary shows as invalid node, but works fine. How can I get rid of the "invalid node" warning?What causes an "invalid node"?

Does anyone know how or when the new 4.04 patch/upgrade will be available? It's not on the downloads that I can find. I know for the upgrade from 4.01 4.03 I just ordered the SASU kit for 3.5 which came with the then latest build on the CDsThanks for...

I have an asp web page which collects records from a DB then emails a user. Can I launch this web page on the CRS server from the script?Thanks

I have a call flow that has me stumped. I need to not only perform database dips but also need to record via the phone and write this recording as a prompt to play when users call in. I am stuck after the record step.I have attached two scripts and...

I have a IPCC express MCS-7835 and using it as a CRA server and VOIP Monitor and recording server for about 10 agents. All recordings seem choppy and slowed down when you play them back, however when monitoring the call live it sounds ok. Even off t...

We are in the process of configuring Web Collaboration 5.0 with ICM 6.0 in the lab and encounter one question. I used the caller with ICM routing -> Blender IPCC caller. It opened one page and I should enter some information like name ,phone number a...

Reading the IPCC 4 SRND. Quoted here"The two physical Recording servers work as a single logicalRecording server (a "recording domain") and recording tasks are load balanced in a round robin fashion across the two physical Recording Servers"It says u...