Contact Center

i enabled the multilevel administration on call manager 4.1 ,without installing the MLA program,then i can't access the call manager with the old account ,what can i do now?

Please help!Why CTI route point on Callmanager is not registered, though JTAPItest program on ICM let make calls from one IP phone to another.User, which I put in PG configuration, is also associated with phone, from which I can make call through JTA...

With SYSTEM IPCC there is a setting that is called Skill Group Statistics Collection Interval. (default 10s) This is available in the Central Controller settings web page.My question is: can you change this settings in IPCC enterprise? I am pretty su...

Hi!Please help to configure Lab IPCC.I'm trying to integrate Callmanager 4.1 and ICM for Lab purpose, but I have not any CTI OS disks, such as: "CTI OS CTI OS Agent CTI OS Supervisor CTI Desktop Turnkey CTI Agent Turnkey CTI Server"Is it absolutely n...

Does 1.2(2) version of CCC is compatible with Customer Response Solutions (CRS) 4.0(1)?

Hi,I have a CRS script that reads an XML file and checks holiday dates. I need to check dates offset from the current date, so I’m using the java Calendar object (java.util.Calendar). For example, let’s say I want the date 4 days back from today. Usi...

Hi Everyone,I've currently got an SQL gateway to one database, working fine.I'd like to set up a second database for redundancy purposes.The Script Editor Guide says:"You might want to maintain two copies of the database: one located with each side o...

The agents intermittently disappear (not the same agent each time). Also some of the queues don't appear in Desktop Admin under server/personnel config/teams, but appear under Available Queues in the tab Contact Service Queue

After an ip change of the CRA server I receive an error when I try to debug scripts with the CrA Editor on a laptop.It tries to connect to the old ip address. Where is this address being saved ? I can't see anything in the .ini file or license file.F...

Hi, I'm using IPCX 4.03 and CCM 4.1SR2(3). I have a agent who is not always on the same desk, and the agent need to be able to log using 2 extensions (one at the time, depending where he is seat). Do you have a solution ? Thanks !

I an trying to get the CRS SDK examples to work in 4.0. It appears that the location for certain files has changed in 4.0 and I am struggling to figure out where to put what files. I have looked at the CRS SDK guide and it talks about using the Wfavi...

We are trying to setup a scenario for an at home agent. One of the requirements is that we can conduct silent monitoring. The scenario is that there is an agent at home with an 871 VPN router, 7940 Hard Phone, and CTIOS 7.0 Agent. We are running C...

The only error message I get are from the Dialer stating that Media Routing PIM is not connected. Any thoughts?ThanksBruce Finney