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Hi,i configured my ipcc express to answer on ext 9003,but i don't know how to configure my voige gateway dial-peer to forward all the incoming calls to the 9003 IPCC.Anybody have an idea?My voice gateway is a cisco 2801 and comunicate with callmanage...

I would like to have for each agent hello message recorded and played when call reached an agent so that agent doesn't have to say 'Hello, I'm ...'. Does such functionality exist? If not, is there some way we could simulate it? Perhaps if we could se...

Does anyone know of a doc out there that attempts to define CVP AppDev best practices in an ICM environment?I know there are a million ways to do what you want to do, but the simple things like working with CED, PeripheralVariables and Transferring C...

Hi!Which field in creating a JTAPI Application Trigger (IPCC Express) allows us to associate the trigger with a routing point specified by CallManager? is it Device Pool? Thanks, I'm new to this.

Hi all,I have some IPCC Express 3.5(x)installations which are experiencing the problem of phantom calls in RTR.Do someone know if the version 4.0 solve this problem?Thanks in advanceDaniele

Is it possible to dynamically set the skill for a call in the script. For example I have a Skill variable that matches a skill set in IPCC. I pull that skill variable from a database based on callednumber. I want to take that skill set and do a se...

I can see periodically from our CTI Server:CNetPort(017645D0)::ReceiveData, recv, WARNING,, Connection to Host[a.b.c.d], Connection reset by peer. (WSAECONNRESET), Error Number(10054).What does it mean? Where can I find error number descriptions?IPCC...

We have developed a Java Step responsible for communicating with anapplication server. There are two major problems we are facing:1) Cannot find trace logsAccording to IPCX SDK guide we have completed following stepsa) WFWorkflowRTContainer rtc = ge...

Hello all,I was wondering if anyone has used IPCCx to pass vars to an external app? I am curious how this would work and how I might go about scripting it. If you have done/tried it please let me know.

I am running into the following scenario: CAD is working fine however when the agent wishes to view the statistics opening the window is immediately greyed out and then the application hangs. I am running CCM4.0(2a)sr2c and IPCC Express Enhanced 3.5...

Hi,I connected to my DAW and when i try to launch the Configuration Manager i get the following error:(-9986)Session to local Database could not be openedAlready worked with the Config manager several time on that Machine without a problem. This is t...

Hi,I am using IPCC Express 4.X. My custom java Step is working fine but when I try to connect to an application server listening on specific IP and port, Step does not initiate socket(IP,port) method. Could it be due to any restriction/limitation on ...