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Hi all,I am facing a problem of Calls in the IPIVR Queue are getting disconnect after few minutes. Do I need to configure anywhere in ICM or IPIVR scripts?Setup:Call Manager 4.1.3sr1IPIVR 3.52 sr1ICM 6.0 sr3And also the time duration for disconnect o...

I have completed the installation of a functional IPCC system with ICM 6.0 and Call Manager in a test environment on VM's. I have noticed that when I add a user using the user list utility, I get the following error on the Distributor Logger process...

Hello,I am configuring IPCC7.0 for lab system and I have a problem to configure Real-time distributor.I can not enable Dynamic Re-skilling with ICM setup for AW Real-time distributor."Agnet Re-skilling Web tool" checkbox of ICM Setup for AW is grayed...

How can i get rid of contacts stuck i 'waiting' forever? i am using IPCC 3.5 and ccm 4.0(3).

I have received an aef file from version 3.5(3). I tried to open it with CRA Editor version 3.1(2), but failed. Is there a tool I can use to convert the aef script file?

We attempted to move CRS from an MSC-7845H-3.0 platform to a new MCS-7845H-3.4 platform. We used the "Moving Cisco CRA and Cisco CRA Data to Another Server" and the errata document with updated information:The existing MCS-7845H-3.0 was functioning ...

Hi!Does anybody know, if the CRM Communications Connector works on Microsoft CRM 3.0. So far I only found data sheets regarding CRM 1.2 and information on problems with CRM 3.0. Anybody has a clue, wheter the connector will be available for 3.0?Thank...

We are looking for implementing external hold music along with CVP. What are the capabilites & limitaitons of CVP as related to this.IUnderstdn CVP uses the media server. Will this be only option or we can have some other hold music source when the c...

HiI have probably trivial question.I have CCM and i've got number 54 from my telco, the question ishow do i make CCM forward - distribute calls to IPCCX resource group where are my agentsPretty urgentThanx

Hi I have probably stupid questionHow CCM and IPCCX actually talk to each other!!Thanx

I am extracting data from an XML file which contains the name of wav file to play as a prompt. The name of the file is stored as a variale of type string. How do I set the "prompt" step to play this variable as the .wav file and not just spell out ...