To create custom reports with Crystal, which user has to be used to connect to the database to obtain the data? I have tried with "sa" but it seems it does not have permissions enough
Hello Folks.I'd like to get the DNIS out of a script to try & then do a customer line ent data pop for agents base on the number the caller dialed. I'm having trouble getting DNIS 254 populated in a variable using IPCX 4.x using the get ent data step...
I am a reporting guy and facing a typical problem. All the outbound calls placed by an agents are not being counted in the webview reports. I wonder if there is any setting which needs to be changed.
Hi, We have CCM 4.1(3) integrated with IVR 3.5(3). I have configured a basic script for front office PSTN where in an option is given to the caller to dial an extension or press "0" for operator assistance. For dial an extension option ,I have config...
Hello folks.I'm just doing a new IPCX4.0.1 Pre install with CCM 4.1.3sr2. IPCX is offbox with SQL2k in prep for the failover box being shipped.The install went ok. All subsystems are in service except ASR & TTS which we will not be using (the play...
I am attempting to patch IPCCX 4.0(1) with SR1. I am following the instructions in the Installation Guide. When I get to step 9 of the guide, I receive an error from the Cisco CRS Update Utility which says "The Update Utility is Unable to Extract t...
hi all,I am the new guy in using the CRS editor (IPCX 4.0(2)). I use the standard aa.aef file for my auto-attendant feature. However, it only provides with the standard welcome prompt. Can someone tell me how to cutomize the aa.aef so that I can have...
What, specifically, are the limitations of IP Queue Manager vs. the full IP-IVR? How are those limitations implemented? Can IVR and Queue Manager ports be mixed on the same server?
Hi, is'it possible to see how many peoples are in session in a particular queue ? I want to see it in the "supervisor desktop" or/and in the "agent desktop", is it possible ?
Hello guys,I have some questions about the Create URL Document step in the CRA Editor.What exaclty happen when I configure this step? I understood (but I'm not sure) that a document is created with the URL entered and with the parameters passed. Wher...
Failure logging in CAD agents in IPCC Enterprise 6.0. Receive Error 10125: Attempting to login to Invalid Instrument. Agent is associated with that device in CCM and all agent phones associated to JTAPI user for IPCC. Have tried the /devtype ...
We are running IPCCx 3.5.3. Currently when our Agents login to the Agent Desktop they are placed in a Not Ready state and have to manually make themselves Ready. Is there a way to automatically make them Ready upon logging in to the Agent Desktop?
