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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Jun 7, 2005, 8:28am PST I am attempting to create a call queue with skill based routing. Originally this was setup as two queues (English and Spanish). The issue came when one queue became overly busy while the second remained idle. I would like to a...

kroleigh1 by Beginner
  • 1 replies
  • 0 Helpful votes

Can we install IPCC on advanced server? I use CCM 4 detection CD(2000-2-7) to detect the DL380 but it installed advanced server automatically. I'll install IPCC 3.13 on the server.Is it supported?Btw, the reason I am not using the detection CD from I...

A couple of questions:I have a customer that wants to use their ICD line to make calls back to their user to help them. When they do this it shows the agent as being not ready. My customer wanted to know why it doesn show Talking like as if a call ...

jones_amy by Beginner
  • 3 replies
  • 0 Helpful votes

Hi,I would like to know if the following design would work using IPCC Express 3.1 and CallManager 3.3.Network layout:- one main site with the CCM and IPCC Express (Site A) and 70 IP Phones- one remote site with 10 IP Phones (Site B)- IP WAN link betw...

f.mottier by Enthusiast
  • 2 replies
  • 0 Helpful votes

We currently utilize a Resource Desk that manages which pool of agents the ICM looks at to make a call routing decision by moving Skill Groups into Enterprise Skill Groups. I was hoping that the same dynamic selection would be available in IPCC but i...