What's callresult 13, which appears in "table Dialing_List_Real_Time"Code 16 is a drop or abandoned call, but what's 13?We got also lot's of code 2, is it a network related error? Normal?
Hi Frenz,We have an issue with the CRS SQL server hostorical reporting .I can see a red stop icon next to the CRS SQL Server Historical service.When i use the historical reporting client to pull the data i get data till last month .I have also verifi...
Does anyone have any recommendations for monitoring tools for IPCC Express? A few times a few of our sub-systems have gone partial and we don't find out about it until our call center is down. Thanks,Christy
I seriously need help on the last part of my script, the answer may be simple but I can't figure it out. I need to transfer all calls to voice mail when no agents are available, please tell me how to accomplish this. It's the last part I need to go i...
Help required please from folks who've managed to get this working!My supervisor & agent desktop NICs have 802.1q compliant NICs (D-Link DFE-550TX). I have these enabled with the voice vlan. When I try to monitor\record an agent I just get 'dead ai...
Can anyone tell me how to write the expression to extract the Distance from the following XML output? We are using the Extract XML Document Data step from the scripting language but are unable to actually pull the data out. <?xml version="1.0" ?> - ...
Has anyone a script that records some text from the caller and afterwards sends this wav-file to email box? I want to give customers the ability to speak some text in when all agents are unavailable. We have an ipcc-server.
Hi,The environment include ICM Enterprise 4.6.2.at duplex mode.Suddenly week ago the services at LoggerA are shutdown.I receive the following message at the replication service: "12:43:00 la-rpl Connection to MDS process established. 12:43:00 la-rpl ...
Does anyone know an easy way to report on the menu options in an IPCC Express script? For example, a menu gives 3 options, I need a report to tell me how many callers pressed 1, how many pressed 2, etc. Any ideas? These menus may be directed to a ...
Hi everyone,I was just wondering of what does a Daily work as an Administrator of IPCC Enterprise(ICM+IVR,..etc)/Express consist of ... What do you check first? do you check your Backups? what logs do you analyze? what would you like to improve in IP...
Good day.I need to change local administrator passwords for CCM, ICM, IVR, DAWS, MRPG servers. I found the manual concerning IVR. Are there any resources describing changing password for other servers? Or it's enough to change the Administrator passw...
Is there a documented procedure for backing up a combo box (VB and App server)?Is it similar to the PG's where just the registry needs to be backed up?
All the servers were configured by the customer and they partitioned them without telling us. They put a C: and D: partition on each. How will this affect the install?
Hello,I have problem with Logger SiteA process. The environment include duplex site with ICM 4.6.2. Suddenly week ago the process at the logger crashed. I saw that the first process that terminated was the RCV process. After this process terminated t...
