Hi. If I have an Enhanced CTI Port of 20 licenses does that means that I cannot use more than 20 ports for Prompt and Collect? Right now I'm not using DB integration or anything else that requires an enhanced CTI option. I already have 60 CTI Ports c...
I've got IPCC Express 4.0, using the IP Phone agent. I'm using the one button login tip/trick to automatically log agents in on the phone, but they still have to go ready by pressing "state" then selecting READY. Is there any way to include making ...
Hi. I'm running an IPCC Express on an MCS-7835 (IBM Version). The server comes with 4 Network Cards but it seems 2 of them are disable on the BIOS (haven't check)because they don't appear on the network settings through the Control Panel in Windows. ...
Hi All,I'm new to IPCC enterprise and I'm trying to do some scripting in ICM. I'm trying to make a "play" step work in ICM sript. I just have not found any good (step-by-step, preferably what in ICM should match what in IVR) reference how to do it pr...
Is it possible to play recorded conversations through the phone rather than the PC's sound card? I find it quite strange if this is not possible, as using the VMO plugin, emails can be listened to via the phone.
Hi,I'm using CRA 3.1(1) and I try to insert a voice message in an oracle database using ODBC.The voice message (a G.729a wave file) is a com.cisco.doc.Document type that corresponds to an Oracle BLOB field.I achieved to retrieve such a wave file fro...
I would like to know which the routing client will be when working with translation.(IPIVR or CallManager)Besides, the setup of translation route in IPIVR is for sending request to ICM or receiving response from ICM?Thanks~
With CRA 3.5(3) we are tryin route a caller who calls back within 30 minutes of their original call ending, back to the original agent that assisted them. How should we accomplish that?
Has any one figured out, if you multiple call centers and multiple supervisors and Managers, when they login in to webview, just allow them see only thier Call Centers, so that they do not mess with the other call center reports
Hi, I would like to know whether HDS to HDS data transfer is possible.Currently I have built an AW/HDS/Webview on a single box for script testing and custom reporting purposes. This AW/HDS/Webview box has data only for about 45 days while our busin...
How can setup Extension Mobility so that one user can automatically logon one site to use this site's extension number, but logon other site to use other site's number?I can setup two device profiles for the user, but the user still needs to select w...
