Contact Center

I am working in PCCE off of Precision Queue All Fields Report - created a customized view to strip all extraneous information out.  I currently do not have access to the SQL to manipulate in MS SQL Server, although I pushing to getting that done. I a...

Can someone please tell me what the numbers in the contact type field in the contactcalldetail table mean? Thank you!

Hello Experts, just want to know how do i get EWT details from task routing API? which API i have to call ? any configuration on ICM side ? anything i have to do while submitting the task submission API request to social miner . Currently i am gettin...

i have a url result as below. its plain of text not xml format resulta = oneb = twoc = three4 = fourhow to make uccx collecting each line of that into a string variable?the result string should be like this:stringline1 = "a = one"stringline2 = "b = t...

Does anyone know if it's possible to use the write document step to save a prompt on an external server/directory?   I want to record a prompt and have it stored and accessible on a remote server.  Use case:  Site managers call in to leave a  voice m...

Hi,We are going to relocate Side B of our UCCE 11.6 system to another data Center.System Consist of 2 VoiceGW,3 VXML GW,7 CVP,5 PG(CM,VRU),2 AW,Rogger B,Finesse,CUIC,CCMP.Is there any Documentation available for it ?or any important things to conside...

Customer has a script that answers the phone, reads an XML file, and then transfers the call to one of several numbers depending on the contents of the XML file.  This works...most of the time. Customer's environment is configured such that *XXXX is ...

I'm working in a lab to integrate UCCX with Socialminer 11.6 but the windows of email and chat do not appear, it only says "there are no chat and mail active in a white background". I already upload the tomcat certificate of the Socialminer to the UC...

SocialMiner can receive email from Exchange server. And agent can see new email sign (orange dot) on the envelope. However the Chat & Email gadget never shows up. All it has was "no active chats or emails" (see screenshot attached) Socialminer server...

Hi I been reading about passing variables between scripts and ended up at this discussion https://community.cisco.com/t5/contact-center/uccx-11-5-session-data-issue/td-p/3734009  explaining that you should not use the get session info and mapping id ...

Hello,I installed UCCX 12.5 SU1 and try to integrate with CUCM 11.5 SU9 that is supported as per Cisco Matrix but I found error failed unknown Host AXL foundI exchanged CUCM Cluster tomcat certificate to UCCX & Checked Axl on CUCM and running fine th...

We have an odd question from one of our Finesse call center supervisors, or at least I think it's odd.  This supervisor would like to remain invisible to his agents while he is logged in, allowing him to monitor without them knowing he is logged in a...