Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,We have got a customer which would like to know, if its possible to query the IPCC Database and get the status of an agent:- logged in/out, Ready/Not ReadyIs this possible ?Thanks for your help,Frédéric MottierSystems EngineerSwisscom
Hi,Here is the setup :IPCC Express Enhanced 3.1.320 agents3 CSQ (FLS, JLS and ECS)Skill Based RoutingEach agent is part of every CSQ but with a high priority (10) on one CSQ and a low priority (1) on the other twoI would like to find out, if its poss...
I have IPCC setup with: ICM 4.6.2 SR1, JTAPI 1.3(1.31), MS SQL 7.0 SP3, CCM 3.2(2c) SPH, IVR 2.2(5) SPB, BAT 4.3(1) - Some of my agents goes to Not Ready state automatically, the problem is not limited to a single agent it occours randomly.I have uni...
Hi,I need your help about IPCC: what IPCC edition support ACD with email and fax features?And, how can I to integrate the IVR with gestion application (like tivoli), but my application is propietary.
We were directed by Cisco TAC to change the JtapiPostConditionTimeout value on our PG's so that our agents could do conferencing. We found that once again that the agents could not make conference calls and when I went in to look at the Jtapi.ini fi...
Have a customer using the Cisco Agent Desktop, but for certain reasons, they need to disable the Chat window so that its not used by any agents(or supervisors).
Hello,I'm issuing a DB Read that does some calculations and returns a recordset where the columns cannot be mapped to a given table. For example, "select sum(col1) as total from Sales".The field "total" is not in the Sales table and therefore cannot ...
Hi all,I'm trying to create vxml document with menu. But it doesn't work. Only play promt and that's all.----<?xml version="1.0"?><vxml version="2.0"> <menu id="testmenu" dtmf="true"> <prompt bargein="true"> <audio src="http://10.1.22.236/audio/we...
Hi,I am using IPCC express and have several agents in a single CSQ. I would like to calculate the time in queue so after a certain number of seconds go by the caller the option to either remain on hold or leave a message. Any ideas on how this could...
Can anyone help me find the upgrade files for upgrading my CRA server. I am currently at 3.0.3 and wanting to go to 3.1.3. I have searched the download pages but I can't find the upgrade files or readme files. Can anyone out there assist?
Hello, i could not log in to CRA internet explorer application when Callmanager subscriber was up and publisher was down. Allthough DC directory was active and my pwd was correct and user was marked as administrator in CRA engine.Once was publisher u...
Hi, I have two sides ICM side A and side B.From icm SIDE A aws when i enter in to configuration manager and add users,add skil group etc.I am getting a error message unable to connect to central controller.I am unable to make any changes from ICM si...
Is there a way to integrate the CAD with DCD so the agent can search the directory and transfer off the list.Thanks for any help
Call me crazy, but I have never seen the E-Mail Subsystem not installed. CRS 3.1.3. Does this have to be licensed? I have now seen this in an IP IVR install of 3.1.3 and an IPCC Express Ehanced version install. Please advise.
Have loaded ICM 5, SR 7, have created AW & HDS, Webview works. Created Client AW, have ICM Admin Workstation tool on desktop. When Config Mgr is clicked, ICM 5 Window pops, error msg: (-9986)Session to local database cannot be opened. Is this a SQL...
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