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Am I losing my mind or am I right. I have a contractor that is insisting on his agents "parking" inbound ACD calls and then other agents manually "picking" up those calls. However, he still wants the ACD statics on those calls as though they were q...

I put IPCC co-resident on Call Manager for a customer while waiting for the IPCC server hardware to arrive. The IPCC hardware is now in and I am going to install IPCC on dedicated hardware. Does anyone know of what needs to be done to un-install IP...

Greetings!Can someone confirm that an IP softphone has a device weight unit of 20 or 25.Thanks,Dallas31

Can IVR and IPCC Express run on the same box? And If so what if any are the ramifications?

Hallo,If I start the Install-ApplicationDOS: \\142.194.30.254\DESKTOP_CFG\desktop\InstallManagerI can choose the Application I want to install, but I receive always the ERROR Massage "The processtoken could not be opened!"Do anybody know how I can so...

I'm using IPCC Express 3.53. Is it possible to automatically record every agent's conversation without pressing the record button in Supervisor Desktop?

i tried export config and script using icmdba. on exporting icmdba shut.who have experinece this problem?

Folks, We have IPCC express 3.5. When an agent receives a call, he has to go back to the agent desktop and make himself ready again. Is there a way this could happen automatically, is that the default behaviour of IPCC express???So agents wou...

I have the error "The instruction at "0x1180b310" referenced memory at "0x00000010". The memory could not be "read". Click on OK to terminate the program" when importing agent configuration data.I'll be glad to receive any information about this fact...

I have been looking for books on IPCC but have not found any. can someone point me in the right direction?thanks!

Currently running CRS 3.5(1). Installed Agent Desktop. I was able to login on two agent successfully. After that I cannot login on any workstation.I recieve an error : A licensing error has occurred. Please try again in 5 minutes.I checked local desk...

Hi,My customer has IPCC Express Premium and I have developed an application that checks one SQL table to see what the system operating mode is - open, closed or calender - and another table to see if the day is a public holiday.I am currently using t...

Hi,I need to install the backup standby CRS server. Any recommendations how to install and configure the same. Thanksrenzil

Enterprise Server Data Subsystem is OUT_OF_SERVICE.Why?Here is trace file excerpt:-------------------------------------------------338: Apr 25 18:24:20.461 BDT %MIVR-SS_ENT_SRV-1-SS_OUT_OF_SERVICE:Enterprise Server Subsystem in out of service: 339: A...