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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Agent Status in IPCC Express DB

Hi,We have got a customer which would like to know, if its possible to query the IPCC Database and get the status of an agent:- logged in/out, Ready/Not ReadyIs this possible ?Thanks for your help,Frédéric MottierSystems EngineerSwisscom

f.mottier by Enthusiast
  • 1 replies
  • 0 Helpful votes

Agent / CSQ Historical Reporting

Hi,Here is the setup :IPCC Express Enhanced 3.1.320 agents3 CSQ (FLS, JLS and ECS)Skill Based RoutingEach agent is part of every CSQ but with a high priority (10) on one CSQ and a low priority (1) on the other twoI would like to find out, if its poss...

f.mottier by Enthusiast
  • 1 replies
  • 0 Helpful votes

JTAPI.INI file changes

We were directed by Cisco TAC to change the JtapiPostConditionTimeout value on our PG's so that our agents could do conferencing. We found that once again that the agents could not make conference calls and when I went in to look at the Jtapi.ini fi...

kstanley by Beginner
  • 1 replies
  • 0 Helpful votes

VXML - problem with <menu>

Hi all,I'm trying to create vxml document with menu. But it doesn't work. Only play promt and that's all.----<?xml version="1.0"?><vxml version="2.0"> <menu id="testmenu" dtmf="true"> <prompt bargein="true"> <audio src="

msycha by Beginner
  • 2 replies
  • 0 Helpful votes

How to---limit time in queue function

Hi,I am using IPCC express and have several agents in a single CSQ. I would like to calculate the time in queue so after a certain number of seconds go by the caller the option to either remain on hold or leave a message. Any ideas on how this could...

Upgrading CRA 3.0.3 to CRA 3.1.3

Can anyone help me find the upgrade files for upgrading my CRA server. I am currently at 3.0.3 and wanting to go to 3.1.3. I have searched the download pages but I can't find the upgrade files or readme files. Can anyone out there assist?

by Not applicable
  • 1 replies
  • 0 Helpful votes

CRA unahutorized web page

Hello, i could not log in to CRA internet explorer application when Callmanager subscriber was up and publisher was down. Allthough DC directory was active and my pwd was correct and user was marked as administrator in CRA engine.Once was publisher u...

E-Mail Subsystem

Call me crazy, but I have never seen the E-Mail Subsystem not installed. CRS 3.1.3. Does this have to be licensed? I have now seen this in an IP IVR install of 3.1.3 and an IPCC Express Ehanced version install. Please advise.

adignan by Collaborator
  • 1 replies
  • 0 Helpful votes