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  Software Type: Cisco UCCX Unified Intelligence Center ReportingSoftware Version: Version:10.6(1) build 1 (10_6_1_11001_31) UCCX Unified Intelligence Center Database error when trying to retrieve a Agent Login Logout Activity Report Checked Data sou...

AgentLoginLogoutActivityReport_.jpg show error details.PNG AgentLoginLogoutActivityReportError (1).JPG

Hi,  I have a script to let callers leave message and this message will be uploaded to UCCX folder and then send an email. Callers can record the message and it successfully uploading in en[us] folder, but send email step is having issye.No errors we...

I am using one post call survey with my IVR application . IT is working fine when i am doing an agent transfer . ICM is routing call to PCS application .But in case im doing a Hang-up from call studio application , instead of disconnecting call, ICM ...

Hellowe have created a CVP Call Studio application using the rest client elementthis element only has proxyHost and proxyPort in its settingswe have added the following on the CVP server registryHKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Apache Software...

Working on getting Courtesy Callback to work when the inbound ANI is prefixed with a + in front of the number.  Some of our numbers for our call center come off our IP Toll Free SIP Trunks, which are all prefixed with a "+".  When those numbers hit t...

jc12 by Level 1
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Hello Everyone.I need to help to understand UCCX configuration.I have integration UCCX with CUCM. When i have call to the extension then welcome tone has come. but i cant receive the call from cisco ip communicator. how to configure ip communicator t...

my digits element is capturing 'star' also as a valid input . and when i am playing it back with say it smart it is throwing an exception . I can handle this star case in my SIS but i think better way would be to ignore star from digit capturing. How...

Hoping someone has come across this in the past and can give me some direction.  Running UCCX 11.6.1; UCM 12.0.I have a UCCX Dialer that is running an IVR based predicative campaign. The call is being delivered to the contact as expected.  When the c...