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Hello, I want to install the CRA editor on my laptop running XP. Does anyone know a link where i could download it from or may be a file on the IPCC express cd that i should run on my laptop.Thanks

I have one agent that can log into the Agent Desktop, and for a brief time, I can see that he's logged in via the Supervisor Desktop, but then he drops out and I can no longer see him. When I check his PC, he is still logged in and reports pick up h...

Hello,When IPCC express agent desktop is installed with Media Termination capability, do you still require a softphone/communicator to work with it or can the agent desktop application act as a SoftPhone by itself?Same question for IPCC enterprise?Th...

I have a little issue here. If an agent sits at his/her primary desk and their agent extension is say 5010. If they need to move to another desk and the ICD extension there is 5011. They are unable to log on to that extension using CAD and specifying...

The request is how to implement the integration and who is able to provide the solution.We desire to avoid Nuance TTS&ASR.Best regardsP.Paola

We have an IPCC server at 3.1.3 Sr3 and Callmanager with 48 CTI ports .When all the ports or most of the ports are busy it takes up to 6 minutes for agents to login even though they are in the same building. Any ideas where to start. CPU on the ...

IPCCX Enhanced 3.5.3Is there any way to increase the font size for the Ent Data pop & line info on the CAD?Thanks in advance,NJ.

I am to develop a script that will take customer's information over the phone, then talk to a merchant gateway, get the authorization number and finally play that authorization number to the customer. I am having problems in implementing the gateway ...

IPCCX Enhanced. 3.5.3Can any one advise where I can find the predefined fields 231-255? I can't find them in the Desktop Admin User Guide.I'm looking for the calling number field to test in a script.Basically I'm using the DNIS (254) to fire off va...

We have a customer whose business was originally set up with CAD and a dedicated Line on a 7960 for receiving ACD calls. As they have gone forward the business will be changing to IP Phone Agent for Login/Log out as this does not tie an agent to a PC...

Hi,I am using GD Micro Application where by user is expected to enter 10 digits. The config parameters are 10,10 i.e. min entry is 10 and max entry is 10 (rest all are default).When I enter exactly 10 digits the call goes through where as if I enter ...

Folks, We have recently installed IPCC express in our company. Our agents want a personal line in addition to the agent line. So we had 2 seprate lines. The problem we are having is that when the agent is on the personal line the agent state goes fro...

Hi. I have a question. I need agents to be in more than one queue at the same time and just using the Circular Selection Algorithm. The problem that I'm having is that an agent can only be in one Resource Group Queue where it can use circular algorit...