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Does anyone know where I can locate the aa.aef file used in Unity Express? It's NOT the same as in CRA as it appears to use a reduced intruction set. I have tried the "ccn copy script" command on the CUE service module, however it won't allow you to ...

Has anyone had this error:648: Dec 01 19:42:43.261 PST %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI Port Group route event: Route Session=[81470/(P1-ipccjtapi) GCID=(1,240)->INVALID]->DISCONNECTED,Route Address=81470,Failure reason=CTI accept timer expires a...

Can someone explain how to delete or remove users/resources from the ICD portion of CRA 3.0.3a?I need to remove these users to add new ones.

I have this exception set in my script, which calls a "Cleanup" label. After I clear the exception, I gather the ANI and write it to a custom variable.My problem is that even successful handled calls that have no exception are being written to the c...

Do calls that DeQueue (Persay when I send them to voicemail during a RAN, I dequeue them so that they can be peg counted) affect my service level?So does a call that waits 5 minutes and then choses to goto voicemail and be dequeued affect the service...

I have 7960 agent phones each setup with a single ICD extension and a single personal non-ICD extension.Is there a requirement that the ICD extension must be the first line appearance on the Phone? i.e. assigned to the first button on the Phone. In o...

Can someone tell me the difference between ICM Desktop setting LOAD 0 vs LOAD 1?

Hi, I am writing a script based on the call flow attached and need to check if a queue specific message exits,if present play the message or else continue with the default messages.Also if the wait time in the queue is more than 90 seconds,the cal...

I'm writing a script that will allow callers to be authenticated and then make an onward call. I have built the script OK but would like to be able to log the details of the caller, including Time of day. I've tried using the create Java Object but...

HelloIn IPCC Express 3.0,Is there a way to block the agents from changing their status and giving control only to the Supervisor to be able to change the agent status to Ready/Not Ready.Any suggestion would help.Thanks Anu

I need to setup a five min if promt to route calls out of the Que and into voicemail after the 5min wait..

Can DSP resources on a Voice Gateway be used to increase the software MTU resources of a CCM/IPCC server? We have several IPCC agents unable to login due the an error message that the MTU resources are unavailable to allow login.

We use IPCC 6.0In Termination_Call_Detail table, there are many records with RouterCallKey = 0 and RouerCallKeyDay = 0.Which case those records are happened?

Are we using the CCM CSA for CRA? where is the link indicating this? And if it is, can we use the latest one on CCO? Thanks

The Agent Desktop logouts automatically after a period of time, when there is no activity on the agent. I would like to know where can I change the timeout value.Your help is appreciated.Regards -Rakesh