Contact Center

Hi,I am trying to run two agents application on two different pc with the single CRA Server without success. When the second agent application tries to login it is returning an erroro message indicating that the user is already logged in.Is there a ...

Hi.I have installed CRA 3.52 Standard on a CallManager 4.12 server. This perticular customer has 10+ larege scale divisions with separate operators.my requirement is to run 10 separate Applications (with different scripts with different welcome massa...

we have installed ICM 6.0 With ccm 4.0 and ivr 3.5.2(co-resident).The Jtapi services have come active and all the ctiports and router points have registered.Also Configurered vru,agent desk setting,generic pg with CCMPG and vru Pg.Got the logical con...

Hi.I have all CCM 4.0 Cluster and IPCC Express 3.5 behind a firewall cluster. We are deploying Agents w/ Media Termination and also Agents controlling IP Phones in front of the Firewall Cluster. Is it a supported configuration? If so is there a list ...

Has anyone seen this error?"The Collect Procedure for the "wfavvid" service in DLL "C:\Program Files\wfavvid\WFCCNPerfWin32Collector.dll" generated an exception or returned an invalid status. Performance data returned by counter DLL will be not be ...

I'm trying to redirect calls, during weekends, to an external phone number, but it is not working. When redirecting the call, the calling party hears one phone ring and then the message "We are currently experience technical problems...".I'm using a ...

We have 100+ webview users and every few months or so their Webview account will lock and we have to reset their password for it to work again. Is there some sort of password timeout for Webview users?

Folks, Trying to install ICM 4.6.2. I keep getting an error that the sort order or character set is incorrect. I have installed SQL 7.0 server multiple times to correct the problem with the correct sort order (Binary), but, i am unable to find the ch...

Hi,I have one 7960 with an 7914 expansion module.All buttons of 7914 are shared lines.The lines that i am monitoring are 7912 ip phones.I have set to TRUE privacy in parameters.i have created a phone button template for 7912 with privacy button. I h...

On the network there are two vlan's, no we want to setup a VTP domain, one vlan is used for VOIP, what are the consuquenties if enable VTP server and created other vlan's also, will the existing vlan's be untouched? Will voip working afther enabeling...

I have to setup remote monitor 7815 servers. My switches are 3550 so I need a second NIC does Cisco support a USB NIC?

I am trying to use the java steps to collect the current date to compare to a list of Holidays. I have done this several times for version 3.1 with no problem but I do not have any type of Java methods in version 3.5.2 IPCC Express Standard. Am I m...

Hi!! Has anyone done any ASR customization? "For example, a prompt may say “Please select from ‘Stocks,’ ‘Sports,’ and‘Music,’ or press or say ‘star’ to speak with a representative.” In this case, thescript can recognize the spoken words “stocks,” “s...

I have 5 different scripts transferring to different CSQs and they all check the Logged-In Resources before the Select Resource step. They all reliably report the number of agents except for one which always returns -1. The actual Select Resource s...