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Hi, I'm receiving the following RTMT alerts for high memory usage UnifiedCCXEngineMemoryUsageHigh has occured. Counter PercentageMemoryUsedAfterGC of Unified CCX Engine JVM Heap on node Does anyone know how to troubleshoot this or resolve it?

samimondo by Level 1
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Hi,We have rolled out WebChat for a customer but we are having browser issues with the Bubble chat, (person clicking to chat). Basically when we start a test chat we get the pop up, fill in the details we have requested and hit send. Notification on ...

mikee2112 by Level 1
  • 1381 Views
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I am using RTMT, Alert Central to send email alerts when certain key services fails for on the UCCX platform. Would anyone happen to know if there is a way of monitoring Cisco Finesse services within Alert Central? There are quite a few service optio...

NigelE by Level 1
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We are running into a CUIC report issue.We can see the following for specific agents:The same number appears for Inbound ACD and Inbound non-ACD calls.All calls are ACD calls. We can also see from the "Agent detail Report", the 1 same call appears tw...

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shellye by Level 1
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  • 6 replies
  • 0 Helpful votes
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